[2021] [Ubisoft Store]"Something went wrong, please try again in a few seconds" - Buy Problem

That is great news, thank you for letting us know this KayFuNN.

Both Steam and Ubisoft Connect overlay has been known to cause issue when players are trying to make a purchase in-game.

Thank you for letting us know that for you, doing the opposite and enabling the Steam overlay worked.

Originally Posted by X_BloodSheed_X
I have the same problem. I cannot understand what is the reason. Tried many options but nothing helped. What should I do?
1 Included overlay everywhere
2 Checked the integrity of the files.
3. Deleted the cache
https://imgur.com/a/ZMkoAYA
https://imgur.com/a/5p3fqIV

Hello. We are often able to determine the cause of this issue by reviewing your account. Considering you have tried changing your overlay settings, please contact us directly -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

Originally Posted by transzakle
I also have been facing the same issue and nothing works and not even uplay is replying my CASE NUMBER is
13978122

Hey. I replied to you in another support thread I can see you have now received a reply in your support case, so it's best to keep discussing it with us there.


Thank you both!

Originally Posted by Mastardy
I'm having the same problem, I've tried to disable my anti-virus software, the firewall, I disabled both overlays, re-enabled them too, nothing worked Help!

Hey there.

We were experiencing some issues with store purchases on the day you contacted us but this should now be resolved. After checking your account it appears as though purchases are working as well but if this isn't the case please let me know. Thanks!

Originally Posted by Sloppy_au
still cant purchase 1200 credits i have put the 15 dollars in my steam to purchase and still cant! my steam is https://steamcommunity.com/profiles/76561198150907798/
i want to purchase but still wont let me

Originally Posted by ClarkCounty
Issue is still present. Ubisoft Connect overlay will close on first attempt of purchase, redirecting the user back to the credits page in the shop. Attempting to purchase credits again will present the following error message: "Something went wrong, please try again in a few seconds." with the user still being unable to purchase the credits. Reproduced at least 7 out of 7 attempts.

Please allow users the additional option(s) of purchasing credits directly from Ubisoft Connect Launcher or through steam.

Hey there folks.

Sorry to hear you're both still experiencing issues.

Can I ask you both to try running the connect launcher with admin privileges? We have received reports that this has helped with various issues regarding the overlay.

Hey folks!

Sorry to hear that you are experiencing issues purchasing credits. So we can investigate on an individual basis we ask that you please contact us via a private message on our social media channels here:

Facebook
Twitter

Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE

Thank you.

Originally Posted by SOV_ColdChips
You need to uninstall Ubisoft connect and then reinstall it. I wasn't expecting it to work but it did instantly!

Hey there,

It is great to hear that reinstalling Ubisoft Connect helped resolve this for you.

Thank you for sharing your solution to help others.