[2021] Store not working

Hey Operator Baked.NvA!

I have checked the servers and see no issues with the store at the moment. This could be connectivity related, can you try the steps HERE please.

Thanks!

Hi there!

We have already forwarded this to the team and are currently looking into this. I am afraid we do not have more information than that, but I wanted to let you know we are investigating.

I am sorry for any inconvenience caused.

Hi guys! For clarification, are you purchasing through the Steam store or the Ubisoft store specifically? You should be purchasing the credits on the platform you purchased the game through.

Originally Posted by ObamaBenLAden1
I have been trying evrything to get this to work but I get the same message when I try to buy 600 credits but when I go to buy a skin in works just fine. Seems fishy.

Could you please create a support ticket on our support website here so our team can look into your situation? Thanks!

Hi TarioSuigi, sorry you've had issues using the Ubisoft Store.

We've not had any reported issues, fortunately. I'd recommend running through our connectivity troubleshooting guide, as this fixes most issues with our services.

If that doesn't help, it'd be great if you could describe the issues you are having - what happens when you try to use the store? If it'd help explain, you could also take some screenshots.

Thanks very much for your patience with this.