[2021] push to talk not working Y6S1

Hello everyone, thank you for posting.

I have updated the title of this thread to reflect this has affected you recently. At the moment I have opened an investigation into this with our QA as we are seeing increasing reports of this from you after the Crimson Heist update.

Whilst we look into resolving this issue can you be sure to try all the troubleshooting contained in these two support articles -

https://support.ubisoft.com/en-US/Article/000060669/

https://support.ubisoft.com/en-Us/Article/000081204

We will update you as soon as we know more, thank you for your pateince.

Thanks for your additional reports.

The development team are aware of this issue and it's under active investigation at the moment.

Originally Posted by Itzzaboy
I tried rebooting the game after disabling programs listed in the link given by Milky, such as Discord, Overwolf and Hamachi, even after that P2T still isn't working

Thank you for letting us know, and apologies for this affecting you.

Our team are currently investigating 2 issues -

- The voice chat system not working at all
- Voice chat works, however the name indicator is missing

We're working towards fixing both of these!

Originally Posted by Itzzaboy
Don't know if it helps, but I've noticed that the issue fixes itself if I join up with at least one other player as a premade. If I try to solo queue, P2T does not work at all. If I play as a premade, P2T functions normally

Hey, tzzaboy!

Thank you for sharing your workaround. Hopefully this will help others facing the same issue.

Originally Posted by Tomthomas1997
I have the same problem. The weird thing is, everyting works fine whilst i play with a friend and we're in a discord. But as soon as i play alone nothing works. i've tried all the trouble shooting steps but they don't work

Originally Posted by Zewerewef
same for me

Hey guys,

Sorry to hear that your push to talk is not working.

Can I just check whether you have tried the solutions others have mentioned in this support article as some of these steps have helped others?

Many thanks

Hello everyone!

Our team have been looking into this issue, however we were unable to reproduce it on our side. For that reason, I'd like to gather a bit more information for you so I can re-open the investigation.

First of all, please make sure you have tried the following troubleshooting suggestions: https://support.ubisoft.com/Article/000060669

If the issue persists, please provide us with the following files -

MsInfo: https://support.ubisoft.com/Article/000078753
DxDiag: https://support.ubisoft.com/Article/000078583

They can either be added to a support case, or a link to the files will work just as well.

We would also like to know the following -

- Is a mic icon appearing in-game when you talk?
- Does the issue improve/worsen/not change when you switch between push-to-talk and open?

Thank you all for your time