Original Post — Direct link
Help!!!

After Uplay got upgraded to Ubisoft Connect (27/10/2020) , some of my items are missing...

- Elephant weapon skin (bought it as my first item in Siege)

- Ghost Recon weapon skin for Ash and her G36 (i own Ghost Recon Future Soldier - of course)

- Road to S.I. reward - skin (played Siege during Six Invitational 2020)

- Splinter Cell weapon skin (own Splinter Cell Conviction)


Not to mention necessity of adding some items again, for example:

- Assassin"s Creed Origin Charm

- Ela The Division 2 set

- For Honor Charm

- Ghost Recon Breakpoint Charm

- Ghost Recon Wildlands Weapon Skin

- Steep Snowboard Charm

- The Division 2 Charm

- The Division Weapon Skin for UMP 45

Ubi, pls help me to get all missing items back

Thanks
over 3 years ago - UbiKoreanBBQ - Direct link
Hey there piterpm and Coca.69! Due to the transition from Ubisoft Club to Ubisoft Connect, we have received some reports similar to your issues. I'll need to look into your accounts in order to investigate and resolve the missing content/previously unlocked rewards. Can you please create a case on our support website and then share the reference numbers with me for your tickets? Thank you!
over 3 years ago - Ubi-Viral - Direct link
Originally Posted by piterpm
Hi UbiKoreanBBQ,

Sadly i can't create new case on your support website, due to COVID-19... Sending you picture...



They prefer chat option but i cant find a way to start it...

Everything is so complicated because of COVID-19...
Ah sorry to hear that you are unable to create a case, can you contact us on our social media channels here:

Facebook

Twitter

If you can message us via an inbox that would be great.

Originally Posted by Coca.69
Here is the case number:

13043034.

Hope you may help me...Thanks in advance!
Thank you for the case number! We will respond back on your case as soon as possible.
over 3 years ago - Ubi-Milky - Direct link
Hi piterpm and Coca.69 thanks for posting and sorry we were unable to provide any more information on this at the time.

Just a quick update to this situation -

We recently made a post about this in our Ubisoft Connect part of the forums and our Ubisoft Connect Twitter account.

This forum post specifically mentions missing Rainbow Six Siege rewards and charms, here -
https://forums.ubisoft.com/showthrea...s-November-3rd

(The TLDR is that these missing rewards should be back in your inventory, in 1 weeks time, thank you)
over 3 years ago - Ubi-Milky - Direct link
Hey xdacverrecently, in regards to your recent missing items, please see this post here -
https://forums.ubisoft.com/showthrea...s-November-3rd

The TLDR is that these missing rewards should be back in your inventory, in 1 weeks time, we are expecting this to be by the 11th of November. Sorry for any inconvenience caused with this.
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by xdacver
Day is almost over and i didn't get them yet but at least its a common issue caused by ubisoft stuff, at first i thought i had this problem because i formatted my pc and was clueless
Hey there.

As per the thread Milky linked above this issue should be resolved this week at some point. Keep an eye on that thread for updates. Thanks!
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by piterpm
Hello guys

I think yesterday (not sure cuz i didnt played Siege for three days) all my missing items, skins, charms etc came back!!!

I am so happy and gratefull.
Thx for help to all Ubi and Ubi forum members

(Ps: I honestly hope all other forum members with same problem found help in here )
Hey piterpm,

Thanks for the update!

We're very glad to hear that you can access the rewards again!

Don't hesitate to get back in touch if there's anything else we can help with!