[2020] Re-associate account is a massive problem

Original Post — Direct link

So basically the problem is when I go to the Ubisoft club through any Ubisoft game on console and I try to sign in with my Ubisoft account I cant because of an error message that says you need to re associate your account with the original account, so once I unlink the psn account from my Ubisoft account it still says the same thing, basically what Im saying is when I unlink the other psn account from my Ubisoft account and go to log in with my main psn account it still has the same message that I need to re associate it. I need help because I cant claim rewards for games on console, my pc has no problems I need help asap

over 3 years ago - Ubi-Wan - Direct link

Hello there, Bigdockchris! This issue can be looked into by our teams! I'd like to have you reach out to them regarding this. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter.

over 3 years ago - Ubi-Orion - Direct link

Originally Posted by Bigdockchris
I just wrote down my whole problem again in better detail and now I can’t even submit it because live chat is down

Hey there.

If you're not able to contact us whilst live chat isn't open you can also reach us through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

over 3 years ago - Ubi-Raziel - Direct link

Originally Posted by Bigdockchris
Could u just unlink the psn account that is currently connected to my ubi soft account because when I try I still get the same message. Also what does it mean by re associating the account, I’ve tried logging in while the other account is linked and the same message pops up, I just want to change my linked psn account to my other account and when I try to unlink and link it up again it says re link, but I want to link it with my other account

Hello!

This is not something we're able to assist with over the forums I'm afraid. We need to verify ownership of the account, and this requires a private conversation. The support options given above are the best ways to get in touch with the right team.

This account linking restriction exists due to our efforts to prepare for better cross platform functionality.

More information can be found here: https://support.ubisoft.com/en-GB/Faqs/000054208/

Only 1 PSN account can be associated with your Ubisoft account. If the wrong PSN account is linked, we can unlink it for you as a one-time exception.

I hope that helps!

over 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by Bigdockchris
I would just like to unlink the account but I cannot because it only says re link, I want to unlink it so I can change it to another account

We understand this and will be more than happy to help you do this.

We will however need you to contact us by 1 of the methods previously stated.

over 3 years ago - Ubi-Milky - Direct link

Hello rvernon, I have checked over your case and can see you have validated your account. I have unlinked your console account for you so you should know be able to link it to another Ubisoft account by signing in with the correct Ubisoft ID and the correct console log in details here - https://account.ubisoft.com/

Please let us know if you need any more help or if you are able to relink your account.

over 3 years ago - Ubi-Orion - Direct link

Originally Posted by GG4uck8oi
hello im having the same issue but with nintendo switch. it seems somehow my account was linked to a different ubisoft account that i do not know who owns, ive submitted a case report thank u for helping

Hey there.

You've done the right thing in submitting a support case. Can you let me know the case number just so I can check it's in the right area? Thanks.

about 3 years ago - Ubi-Orion - Direct link

Originally Posted by conytherabbit
So basically I got this Nintendo switch from previous user and I accidentally linked my Ubisoft (Just dance) account to that user. I deleted that user, added mine, when I try to log in and associate with my Nintendo account it asked me to re-associate to the linked account. Can you please solve this for me? I tried to unlink but still happens the same. I cannot unlock the songs. Please help with this.

Hi there.

Just a heads up for future reference we do have a dedicated Just Dance forum, this is player support for Rainbow Six: Siege.

We can assist you with this but it's not something we can do over the forums I'm afraid. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

over 2 years ago - Ubi-Orion - Direct link

Originally Posted by GeminiTwin1413
I reached out to support for this issue. I needed the current psn account completely removed from my ubisoft account so I could link a new one. The best they said they could do was unlink it, but I'd never be able to link it to a different profile, which makes this ubisofy account completely useless. Is there any way that its possible to completely remove a psn linked account and link a new one??? The confirmation email included this, "Furthermore, you will only be able to re-link your current console account to this Ubisoft account. You will not link a different console account of this type to this Ubisoft account." Which I interpreted as what I said. Am I just stupid ( which I know I usually am ) or is my problem not fixed??

Hey there.

I think you might have misunderstood this slightly.

We can remove the link for you which will allow you to link to a different console account of the same family(PSN, Xbox etc) however these links are intended to be permanent so this is a one time exception. Once the link is removed from our side as well you will be able to connect to a different console account than the one that was originally connected but after doing so the link will be permanent. I hope that makes sense? I'd be happy to clarify further or answer any other questions you may have.

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