[2021] Can't Buy R6 Credits

Hey @d ,

Thank you for reaching out to us, I'm sorry to hear you're having issues purchasing credits!

To try and resolve this, could you please give the following steps a try;

First of all, please ensure you have the Steam overlay enabled:

- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.
 
It would also be recommended to toggle the overlay off / on.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

Let us know how you get on!

Hello @ozzysama thank you for getting in touch with us about your Steam credits issue. Could you please try the following steps which were known to fix this issue for other players >

FIX 1: If using a VPN, please disable this before making a purchase and please make sure to use the correct currency for your region

FIX 2: Make sure your game has been fully updated

FIX 3: When attempting the purchase, have you selected your payment method by clicking on the payment method image and have you checked the Terms of Purchase options?

FIX 4:: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?

FIX 5: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable to purchase on the other.

FIX 6: Delete any temporary cache files in your game launchers, that may be using up resources and memory and causing conflict >
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F

FIX 7: Steam users > after following the above step, next, try disabling the Steam overlay instead and enable the Ubisoft Connect overlay, then attempt to make a purchase from Connect.

FIX 8: Steam users > purchases can sometimes be affected by what Steam Store Country you have listed on your Steam account and what currency you are using to make the purchase. This currency needs to match the country you have listed on your Steam account. You can change update your Steam Store country here >
https://store.steampowered.com/account/

FIX 9: Steam users > please try making the purchase using your Steam Wallet funds if available? Here is a guide on how to add these funds to Steam >
https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds: (https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds)

Hey @K3NJI_25, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into.

If you happen to be attempting to purchase the same credit pack on multiple instances within 24 hours, this will be the reason for the error message, therefore give some sufficient time between the purchases and then see if issue persists.

Keep us updated!

Hey there, @fatihdemirr! Welcome to Discussions!

I'm sorry that you are having trouble purchasing in-game credits for Siege. Sometimes if there are too many purchases made in a short amount of time, there will be a block that occurs to prevent any possible fraud from happening. I'd suggest waiting for 24 hours after you attempted the purchase, and then try again. If you find that your purchases are still being blocked, you will want to go ahead and create a ticket or reach out for support at the links provided above by @Ubi-Nacho.

Let me know if you have any other questions. Thanks!

@dubzerosp

Hey there.

You would not be permanently banned from making purchases because of server problems but this isn't something we can investigate over the forums I'm afraid.

If you would like to discuss this further with us please continue the conversation on your support case.