[2022] SBB/MMR i can't play with friend that have nearly the same MMR like me

Hey there @patrikmicrosoft !

If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you further. Alternatively, you can also contact our German Player Support team on their dedicated discussion board.

With that said, I'm still happy to help! First, can you provide me with a screenshot of your in-game rank that you're seeing currently? Also, would you mind confirming what your friend's rank is as well?

@patrikmicrosoft Thanks for providing those screenshots!

What happens when you try and join a ranked match in solo matchmaking? Could you provide a screenshot of your current ranking stats as they appear in-game?

Also, could you confirm which PlayStation console you're playing on?

Hey @patrikmicrosoft ,

By SBB are you referring to MMR?

As you need to complete your placement matches first before you start to see MMR being gained / lost.

I can see you noted your MMR appears to have reset - this is something that can happen when too many of your matches are rolled back due to someone in the game being sanctioned (likely due to cheating).

Due to your MMR having been reset, you will need to complete your placements again to regain your rank.

As it is, your current MMR will put you out of range of being able to queue with your friends, however completing your placements should put you close to your previous rank and in range to group with them once again.

I hope this clears things up and if you have any further questions above the above, please let us know.

Thank you!

@patrikmicrosoft No worries! Please don't hesitate to let me know if you need any more help ^-^

@patrikmicrosoft Hey! Thanks for reaching back out about this, and I apologize that your placement matches aren't counting correctly. So that we can rule out any common issues that could be causing these various issues, please give the troubleshooting steps in our guide here a try. I'd also like you to go through the steps here as well so we can be sure that connectivity to the game's servers isn't causing the matches to not be tracked properly. Please let me know how it goes and if you continue to have issues with this! Thank you!

@patrikmicrosoft Hey! Thanks for the update. I'm glad to hear that the issue was fixed for your friend but sorry that it is still not working correctly for you. Just to check, have you tried to uninstall/reinstall the game yet? If it isn't tracking the placement matches at all, you may need to give this a go and see if that helps fix the issue. If not, please let me know! Thanks!

@patrikmicrosoft Thanks for the update, and apologies that this issue is still ongoing for you. Could you please let us know the time and date of when this issue started to occur? Also, would you be able to provide a video showing that when you finish a match, it isn't counting towards your placement matches? Once you have the video, please upload it to a website like YouTube or Google Drive (even Twitter will work fine) and share the link with us here. Could you please also provide a screenshot of your Ranked guide (Press "ALT" while hovering over the Ranked playlist tile → "My Rank" tab)? This would also be helpful. Thanks in advance!

Hey there @patrikmicrosoft ,

Thanks for getting in touch.

Have you encountered any of these listed problems since the 4th August?

This sound like it could be related to a connectivity issue, if you could please complete the steps relevant to your platform if you are still having this issue and let us kniw if there's any change.

Thank you!

Hey @patrikmicrosoft ,

Thanks for getting back to us.

I'm afraid we're going to need some visual examples to be able to investigate this further.

When you're next able to do so, could you please share some screenshot or video examples of your placement game counter not changing following a ranked match?