[2020] [Ubisoft Store]"Something went wrong, please try again in a few seconds" - Buy Problem

Hey, GJN_mqxi.!

Sorry to hear about your payment issues. Do you have the game on Steam or Uplay. If it is Steam please make sure the Steam Overlay is enabled, you can find how to do this here:

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. ...
Right-click the game in your Library > Select Properties > Under the General tab, check the box next to Enable the Steam Overlay while in-game.
The default shortcut is Shift + Tab.

If it is Uplay, please close any anti-virus or pop up blockers temporarily and test to see if it works.

Please let us know how you get on, thank you.

Originally Posted by Stalwart.A
I have the same problem here and I have try your method, still not working, when I trying to purchase the credit pack, it will open uplay overlay and pop up a message called “ something went wrong, plz try again in few seconds” and this only happen on credit pack but not skin dlc, I have try to reopen uplay and the game , logging out on both steam and uplay and it still not fixed , I want to buy the nighthaven set , so I hope this problem may solve as soon as possible

Hi Stalwart!

I am sorry to hear you having issues with purchasing R6 credits. I would ask you to wait 48 hours and try to purchase the desired item again. During this time, no purchases should be attempted.

If the issue still occurs after that 48 hours, please reach out to our team.

Thanks!

Hey everyone. I'm sorry to hear that you're all having trouble purchasing R6 credits. Firstly, please ensure that the Steam overlay is enabled. Then, please reach out to the team at support.ubi.com so that they can review everything on our end. You can also try reaching out to Steam Support for further assistance. Thank you!

Hi all, sorry to hear you are still unable to make these purchases.

As an additional step, you may also need to clear your browser cache in Steam after completing the steps originally posted at the top of this thread.

To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, please feel free to contact us directly by creating a support ticket. If you chose to do this, please describe the issue you are experiencing in as much detail as possible. It will help if you include a video/image of the issue and your system files.

Originally Posted by Deneb_3K
I find it really sad that since launch this has been a problem for everyone when there is a simple fix just add r6 credits to STEAM STORE PAGE. I try to buy r6 credits and it say please try again later and I get a email about a fraud attempt when I have 2 auth fac. its really annoying and I have spent quite a amount of money on r6 and ubisoft games. PLEASE FIX THIS UBI FOR THE LOVE OF GOD

Hello there,

Sorry to see you're having issues.

Have you attempted any of the steps previously mentioned such as whitelisting the game from your Anti-Virus software (we wouldn't advise disabling it entirely).

As well as ensuring the steam overlay is enabled?

Hey guys,

Sorry for the delay in getting back to you!

Can you please provide screenshots of the errors you receive as we're investigating further reports of issues when accessing the store

Much appreciated!

Originally Posted by My3Reasons3D
I tried restarting my rainbow six siege didn't work, tried restarting my computer multiple times but didn't work. It says I own the Zofia elite skin but I don't have and it ain't showing up for me.

----------------------------

After reading


thank you for reading this, I hope you can help me.

My3Reasons3D

As advised above, can you please provide screenshots of the errors you receive as we're investigating further reports of issues when accessing the store

Originally Posted by louvreSora.
I have cleared my browser cache, enable steam overlay to steam and rainbow six, disable my antivirus, but yet, i still cannot buy the r6 credits, please help....

At this time we are still investigating this, louvreSora.

Can you provide an image of the error you receive please?

Hey there guys,

Sorry to hear you're unable to purchase in-game!

Please check your Overlay settings, it may also be worth disabling and re-enabling it

Please let us know how you get on!