[2021] [Bug/Glitch]alpha pack unlock failed

Originally Posted by Toaster_141
cant buy any alpha packs every time i try it just says 1 pack unlock failed i've restarted the game and my pc checked for updates and nothing is working please help

Hey there,

I'm sorry to hear you're encountering this!

Would you be able to provide a screenshot of the exact message you receive so we can take a closer look?

Can you also please let us know when this began and if you've had any issues unlocking Alpha Packs before this?

Thank you!

Originally Posted by Toaster_141
how do i share pictures ? also this began about a week ago and i have never encountered any problems with buying alpha packs

Hey Toaster_141, thanks for your response!

If you can use any image/screenshot sharing website where you can upload it, send us over the link (website) for it and we will have a look!

Thank you both for the images.

Please make sure that you could have received renown for a duplicate instead of an item. If you are sure you have encountered an issue with your Alpha Pack, please try to give us the exact time this may have occurred and we will investigate further.

Thank you.

Hey everyone!

If you do happen to be facing the issue, in order to resolve this, we would recommend you to try completing steps outlined in the articles below (depending on the platform you play on):

PC
PS4/PS5
Xbox One/Series X/S

Should problem persist after completing these, let us know!

Hey guys,

Just to keep you updated, this has been passed onto and is being investigated by the game team, however we do kindly ask that those who haven't done so already, please attempt the troubleshooting above to see if this resolves your issue and to then let us know if there are any changes

In the meantime, we'll keep you in the loop as and when we hear more information from the ongoing investigation

Thank you for your understanding and sorry for any inconvenience

Hi everyone, thanks for posting in the thread, an investigation into this was opened recently where players experience the 'Unlock Failed' message when trying to open an Alpha Pack.

If you have exhausted the troubleshooting given for your platform -

PC - https://ubi.li/YPwnl
PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e

Please let us know the following, as we are adding player names effected to our investigation into this -

- Ubisoft username
- Platforms you have experienced this on so far
- Date when this last experienced this in game
- Did you receive any duplicates instead / Does the pack remain in your inventory?

We will do our best to keep you updated on the investigation when we hear further news, if we need to ask more questions we will update this thread in the future. Thank you for your help.

Originally Posted by Byteonic
Hi,

I have the same Problem. But I think there is a misunderstanding. The problem is that I/we couldn‘t even buy the alpha packs. The message pops up when you select some packs to buy. So you don‘t have any pack at that time.
I tried on 50 Packs. But the effect is on all options

Ubisoft Name: Byteonic
Console: Playstation 5
Nickname PS5: Byteonic
First Date was 08.03.2021

Ubisoft please try to detect and solve this issue

Hey there.

Are you seeing the same "unlock failed" message or a different error message please?

Thanks for the reports folks. I have reported to the team you're both affected by this as well

Originally Posted by i4xk
I have been affected too buy thus glitch and its so annoying i try buying packs and it just says 1 pack unlock failed

Hey i4xk,

Thank you for reaching out, I'm sorry to see you're also impacted by this!

Your details have been passed onto the team while they continue to investigate

Originally Posted by THiXiHT
Just for Information: My problem has been fixed with the yesterdays new season update. I can buy Alpha Packs again.

Hey THiXiHT, thanks for the update and I'm glad to hear that!

Should there be anything we can assist you with in the future, feel free to reach out at any time!