[2020] [Connectivity/Multiplayer]'Please wait, synchronising data' in T Hunt / Training Grounds

Hey Strefl! I'm sorry to see that you have been receiving this error in Rainbow Six Siege. How long has this been occurring? Is it only after training grounds that you notice this error, or after every ranked/casual match as well? Have you tried restarting your system to see if you received your MMR afterward?

Originally Posted by Strefl
It has been doing this for about a week now I think. I have restarted my PC and siege. I have also launched siege via ubisoft and then steam and nothing seems to fix it. I have messed around with my ethernet too and I have seen other people with the same issue. I just asked my friend to check and he has the same issue.

Thank you for confirming this.

When you restart the game do you notice any changes at all to your xp or renown?

Many thanks in advance

Originally Posted by stjohn1966
rearly ubi tell the man this has been going on for over 3 weeks and by your comments on this thread you sill have no idear

We are more than happy to help, as each case can be different we however need to get a full picture of what is happening.

We have noticed that in some cases after a restart missing renown and xp shows and this is why I asked whether this is the case in this situation

Originally Posted by Strefl
Thankyou for taking time to respond to my query. After I restart my game my renown and xp is still the same prior to playing the training grounds mission in the first place.

Thank you for clarifying that Strefl,

I have updated the team with your answer to assist their investigation. Many thanks for your patience!

Originally Posted by Strefl
Is there no temporary fix I can do on my client to fix it?

I'm afraid there isn't anything we can advise to do for this yourself unfortunately.

I'm merging this thread with another to try and keep things in 1 main thread related to this.

Hey all, we do sincerely apologize for the inconveniences and frustration that this error has caused. Please know though that the development team is investigating this issue, and when there is an update from the team, there will be mention of it in the Rainbow Six blog, and forums.

Hello CapConscious, although our QA team are aware of and do use the R6 Fix website, this is mainly player facing, to listen to the community and allow players to vote on what they would like to see fixed next.

We have our own internal QA bug tracking system and we ask in forums for more tailored information that can help our QA team replicate this on our side. I understand your frustration with this and the need to vent, but please lets try and turn this into something constructive. If you can help answer the questions above, we can give the QA team the exact information that they need to help resolve this issue in the future.

Please answer the following questions next time you see the message' Please wait, synchronising data'

- Ubisoft ID
- Platform and region you are located?
- Exact date and time of the last time you experienced this?
- How often does this happen?

Thank you.

Hello, thank you for contacting us about the 'Please Wait, Synchronizing data' when playing T Hunt / Training Grounds.

For some people, restarting the game will restore your renown, but for others the server will not register that game took place at all, so no renown will be given.

Sometimes this is caused by a maintenance or an underlying outage or degradation of the server. We have reported this to the QA team and they are fully aware of it. I have reached out to the team to ask if we can gather any information that would help resolve this issue.

For now, please help us keep reporting this, by answering the following questions in the following format -

- Ubisoft ID
- Platform and region you are located?
- Exact date and time of the last time you experienced this?
- How often does this happen?

Thank you.