[2020] operator package transaction failed

Hey DT!
I'm going to move your thread over to the support forums!

Hey guys,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that we have a number of player reports for this issue and it is currently under review.

In order to aid us in further investigation, would you be able to advise the following:

1. What is your region?
2. Platform (Steam, Epic or Uplay);
3. Has this error ever happened before?
4. Does issue occur if you attempt to buy it now too?

Please also send us a screenshot with the price of the operator bundle you want to purchase clearly displayed, whilst your username is visible in the top right corner.

Hey there, OCEAN-M4N. Thank you for the update! What is the exact name of the bundle you were attempting to purchase previously? I am seeing the transaction on our end and am wanting to double-check everything in case this needs to be reported. Please keep in mind, though, that Support is not able to refund R6 Credits.

Hi Raynboez, thanks for posting, what store front and what platform do you want to buy the credits from and with what currency please?

Originally Posted by RenagadeMastor
Hi, I'm getting the same failure in trying to process the operate package..... There's 6 operators Inc nokk (not sure what year that is lol)
Anyways I purchased 2400 pack with extras and bought flores battle pass it says 1704 to purchase operate package and I have 1715 still getting the same failure.... We're there any fixes to this as the store clearly works as I purchases the battle pack fine
Ps4 EU region

Hey RenagadeMastor,

Thank you for your detail and sorry to hear you encounter trouble purchasing the operator package.

Would it be at all possible to share a screenshot so we can see what is happening?

Many thanks

Originally Posted by Chase11380
I can't purchase the North Star Premium Battlepass because it says PREMIUM BATTLEPASS: Transaction failed. Please help

Hey there.

Welcome to the forums.

This particular issue should now be resolved. If however you are still experiencing issues please let me know.