[2021] [Ubisoft Store]Can't buy R6 Credits.

Originally Posted by grila.boy
This worked instantly

Excellent! Thanks for updating us and glad it's resolved for you.

Originally Posted by NUT_DIDDY
When i go into the in game payment scree n i get the two checkboxes but not the option to pick visa or paypal and so i cannot continue to the payment screen where i pick the card and details so i cannot buy any credits.

Hello NUT_DIDDY,

I'm sorry to hear you're impacted by this, the team are aware and are looking into it.

In the meantime, please ensure you have the Steam overlay enabled

Thank you and sorry for any inconvenience caused

Originally Posted by Porato.
Are you guys done yet ??? I've been waiting for sometime , please fix the damn thing faster ,I want the battle pass , I've been waiting for a long long time Please fix it faster

Originally Posted by Barslaven
I still have this problem.
Checking Steam Overlay.
Checking boxes but I won't be able to hit "Continue".

Hey guys, this issue has been already resolved and you should be able to purchase your credits as per usual.

If however you run into any further difficulties, let us know!

Originally Posted by MaxPower-.96.
I cant buy the biggest r6 credit pack!. It keeps saying that "The product you want to buy is not available in your contry." Im pissed because i want to buy Kali elite skin will its 20% off.

Hey MaxPower-.96., thanks for getting in touch and welcome to forums!

The query that you're having is a little different from what everyone else has been experiencing.

Regional restrictions will apply for certain purchases and it's something that regrettably we're unable to change and is there for a reason, therefore if you are unable to purchase the biggest pack, you will have to choose between the ones that are available in your country.

Should you happen to have any further questions, let us know!

Originally Posted by MaxPower-.96.
So u say that in my country i cant buy the biggst pack but my friends from the same country can. And some of them have the game on steam and some have the game on ubisoft
and they can all buy the biggst pack. I feel disappoited. I quit this game if the service is going to stay this bad. Ive been waiting for 2 weeks still what to buy the biggst pack while Kali elite skin is 20% off. Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

Hey there,

Thank you for getting back to us

If you're playing through Ubisoft Connect itself, you should also be able to purchase credits via the Ubisoft web Store

Are you able to give this a try and let us know if you receive any similar errors?

Thank you!

Hey MaxPower-.96., thanks for your post. We will feed this back to the team about the biggest pack being unavailable on the Ubisoft Store. From what I can see at the moment at least on the UK store the largest credit pack available is 7560 credits.

No problem MaxPower-.96., I can't say for certain if they will introduce these larger packs in the future, but at least we can make the Siege and Ubisoft Store team aware, this is something the players would like.

Originally Posted by BedstefarBogBog
Thanks know is Kali elite skin not on sale

still waiting

its taking so long when do i get some help?

Hey there!

Are you referring to Kali's Elte Set?

This is available in-game now and was on a 20% sale from February 22nd - March 11th as advertised here

Have you had any particular issues buying the set?

Hey S4G_RossBoss, thanks for getting in touch and welcome to forums!

Can I just double-check whether you happen to receive this error message with any credits pack that you select or just a particular one?

Also, as an alternative option, have you possibly tried purchasing credits through our web-store?

Let us know!

Hello everyone, thank you for contacting us about trying to purchase credits in-game.

Just to make sure, can you please check if your game launcher store country code matches the location you are currently living in, as well as the currency?

To check your store country code in Steam, please see this article -
https://support.steampowered.com/kb_...6627-QSNM-5276

To check this for Epic games please follow this link -
https://www.epicgames.com/help/en-US...-profile-a3627

Please make sure to witch off any VPN before trying to make a purchase, if this also changed your IP location.

If you have tried the steps above and you can confirm you are making the purchase in the correct currency, it may be that the store has locked you out for multiple failed payment attempts, in this case we recommend waiting 48 hours before trying to make a purchase again, in case your account was flagged as suspicious activity thank you.

Originally Posted by Fighting_507
hi i have been have this problem for 1 week when i cant buy r6 coin it says you dont have authorize the store sorry for the inconvenience

help me plz

Hey there.

We were experiencing issues with purchasing credits a few days ago which has since been resolved. If you're still experiencing issues can you send me a screenshot of the error message you're seeing please?

Originally Posted by dimmack
I can't buy anything with either the credit card or paypal option.

https://imgur.com/a/NunlKkU

Hey there. Welcome to the forums.

Can I ask you to ensure that Ubisoft Connect is running with admin rights?

Please also make sure you have Steam Overlay enabled and disable any VPN on your device if you're using one.

If the issue persists after these steps please let us know. Thanks!

Hello BedstefarBogBog!

I appreciate issues you face in-game can be frustrating. Please try to stick to the forum thread's topic when posting, as otherwise it can derail discussion.

There are multiple topics you have raised. If you wish to discuss them, please reach out to us directly or create a new forum thread per topic.

All the best!