[2020] [Ubisoft Account]Banned for no reason

Originally Posted by Kray.NZ
Its because I got hacked and I am fairly certain the hacker cheated on my account. If not than it could’ve possible been my mouse software or a macro software for my keyboard. That’s the only things I have that could possibly get detected as “cheating”. I uninstalled the keyboard macro just in case that was it so I don’t get banned on any other game. Thanks. The ticket number is 12970827

Thank you for that additional information and your case number Kray.NZ

One of the support team will get back to you on your case as soon as possible.

Thank you.

Hey, PGoReMiiXX!

Sorry to hear that you have been banned. I am afraid we are unable to handle bans on the forums. You can contact us on our social media channels via a private message here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

Thank you.

Hello there everyone, thanks for reaching out to us about your permanent ban / temporary ban.

There can be several reasons for a temporary ban such as toxic behaviour like team killing, disconnections or deliberate match abandoning. When it comes to temporary bans, Ubisoft Support are unable to lift these sanctions, as this is handled automatically by the game.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only appeal a ban once.

To read more about permanent and temporary bans, please check out our post on this, here -
https://forums.ubisoft.com/showthrea...1#post14703072

To contact us about your ban, you can contact us through the following channels here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - https://twitter.com/UbisoftSupport
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

Going forward, we are unable to discuss bans of any type on the forum, as this is a personal account related issue.
Any discussion of bans will be merged into one thread and locked.

Originally Posted by saiiiya.
Hey, Today I got banned for the reason of 'cheating' which i have never done and would never do, I got permanently banned even tho I have never been banned before and I wasted a bunch of money and wasted a lot of time on the accpunt and evven tho most ppl might not believe becasue everyone must say the same i would never but never cheat and I dont know what to do because r6 was a big part of my life and i lost a lot of stuff in it.

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

We are of course here to help, should you need anything else!

Enjoy your day!

Hey SKITTLES.Apple, thanks for reaching out!

Please do note that if you have been permanently suspended, you can appeal your suspension however we will need you to reach out to us via one of the following channels:

1. Support website
2. Facebook
3. Twitter

Hope this helps. Should you have any further questions, let us know!

Thanks for your swift response!

If you have sent us message via one of the platforms then we will get back to you at the earliest possible convenience . However if you would like to receive immediate support, we have live-chat (although not 24/7) that is available too!