Hi, in the last few week i've been crashing and disconnecting from the game so many times, at least one every two match, i've already tried to verify files integrity, run r6 as administrator and resetting host's file, gpu driver and windows are up to date so i cannot explain myself why i have so many problems, i'm writing here because the help chat is disabled due to covid19, i hope someone can help me solve this situation, i can link any files if they're needed.
Thx for the help
@topo_grigio Hey! I believe I saw you posting on another thread. I'm sorry to see that you are also experiencing some crashing and disconnects and appreciate you letting us know what steps you have tried so far. Are you greeted with an error message or code before the crash/disconnect? If so, can you please provide a screenshot of this?
Also, I've moved this thread to our Player Support section so that an agent can continue assisting. Thanks for your patience!
Hey @Topo_Grigio, thanks for reaching out and welcome to forums!
So that we could get a better idea about this, on top of what's been already requested, could you also advise us the following:
In regards to troubleshooting, taken into account that you've done some steps already, you can try completing steps below, which should help to tackle both issues (don't have to do steps you've already done):
Keep us updated!
Thanks for getting back to us @topo_grigio !
Were you also able to give the steps linked by Ubi-Karl a try too to see if they also help at all?
Hey @topo_grigio,
Thank you for taking the time to leave an update,
Can I check, are the crashes completely random or are they during any specific action?
Many thanks
Hey @johyeonwu! Thanks for getting in contact! However, our team can only offer support on these forums in English at this time; apologies for this. If you still need help and would like to request support in your preferred language, please open a ticket with us here. Otherwise, you can also contact us directly through our Live Chat service when this is available or via our social media accounts on Twitter or Facebook. Alternatively, if you'd like to translate your most recent replies, we'd be happy to assist you here.
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