Original Post — Direct link
The discount i get for having the season pass just disappeared. i was doing some t hunt to get the last little bit of renown i needed to buy a sugar fright pack (say what you want i like the muppets skins ik most people dont) and when i went to buy it its telling me that i need to pay the normal price for them (12500 renown) instead of the discount price (11250 renown). I checked this with the elites skins too and its the same story, wanting me to give 1800 r6 credits instead of 1620 r6 credits. I still have everything else from the pass like my ops and their cosmetics you get from the pass. I tried to restart my game and it didn't fix the problem. Im not getting the pass from somebody else, i bought it myself.
over 3 years ago - UbiKoreanBBQ - Direct link
Hello Squattangent0! I'm sorry to hear your VIP perks are missing. The team is currently investigating this issue. I do deeply apologize for the inconvenience in the meantime!
over 3 years ago - Ubi-Milky - Direct link
Hello Squattangent0, thank you for getting back to us.

Please contact us through DM with your issue and Ubisoft ID here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

We will be able to add the difference in credits back into your account for any items you have purchased whilst this issue has been ongoing.

What we need from you when you contact us, is an image showing your proof of purchase for your Season Pass and a list of any content you have bought recently which you did not receive a 10% off for having the VIP pass.

Thank you!
over 3 years ago - Ubi-Milky - Direct link
No problem, Squattangent0 thanks for the heads up! We will keep a watch on this issue and ask players to get in touch for a reimbursement of credits if affected. Thank you.
over 3 years ago - Ubi-TheBerry - Direct link
Hey there guys,

This issue is still under investigation with the team.

For anyone who has made a purchase with credits and not had their discount applied, please contact us through our Support Site or Facebook and Twitter so we can take a closer look and reapply overspent credits.

Thank you!
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by shady99999999
I don't have my year 5 season pass benefits. My year y1s1 ops disappeared as well, I've tried uninstalling and reinstalling the game and its ad ons and I can't seem to find a fix. Please help. I need the discount for alpha packs.
Hello shady99999999,

Welcome to the Forums.

As above, this matter is still under investigation.

Please keep an eye on the Forums for any updates as we receive them, thank you!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by mrwhizzarduk
+1 - also dont have the discount even though I own the Y5 pass. Annoying with the release of the Tachanka Elite - whilst its great you will refund any R6 difference that's more added headache to resolve, so hopefully you can fix this soon!
Hey mrwhizzarduk, thanks for getting in touch and bringing this up.

I appreciate where you're coming from and we will do our best to have this resolved at the earliest possible convenience.

Our apologies for inconvenience in the meantime and if you do have any further questions, let us know!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by RegisGodinho
+1 - I also don't have the discount, although I have the Y5 pass. Annoying, hopefully it will be fixed as soon as possible!
because we are being harmed by something we pay and we are not getting our benefits, not only reimbursements, more credibility, among others.
Hey RegisGodinho, thanks for getting in touch and letting us know!

I fully understand the frustration this may cause and as advised earlier, we are working on getting this addressed as soon as possible, therefore thank you for bearing with us in the meantime.
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by Mandalorian Guy
I also just realized I wasn't getting my season pass benefits. I haven't bought anything so don't need compensated but it just happened tonight, probably about an hour ago. I restarted the game 3 times and my console once so it's definitely a server issue.

I don't have access to the additional challenge slots and The in game store has a banner saying "the Season Pass benefits are available" and when I press it a message says "this section of the store cannot be accessed at the moment. We apologize for the inconvenience."

- Proof of my Y5 season pass
https://app.photobucket.com/u/Mandal...4-998a6a7e8242

-Image of the challenge screen telling me that I need to unlock the season pass for 2 additional challenge slots despite the challenge below it being half completed
https://app.photobucket.com/u/Mandal...7-463d6a5b4ab2

- picture of the store screen (notice the yellow banner center top). Also notice the prices are also not discounted.
https://app.photobucket.com/u/Mandal...8-b9ae697c25b2

- message after I click on the tab (orange box in the center bottom)
https://app.photobucket.com/u/Mandal...4-62addb0d7d05
Sorry to hear that you are also having trouble.

The images you attached are very useful.

As and when we have updates we will be sure to let everyone know
over 3 years ago - Ubi-Milky - Direct link
Hey everyone just a quick update, if you've made a purchase with Siege and you were not able to use your discount, as Ubi-WheelyDuck says we are aware of this issue and we are still investigating, but I know you are able to get a refund of the difference you paid in the meantime for any purchases that did not apply your discount.

To get help with this, please reach out to us through one of these channels (for social media support, please make sure to DM us your Ubisoft username) -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

Please make sure to mention you did not receive your Season Pass discount for your purchase you made, in your message to us.