[2021] [RESOLVED] Accidentally purchased R6 credits for the wrong account

Original Post — Direct link

Today I bought a $10 R6 credit pack while logged into my other Ubisoft account. But for some reason, the credits were sent to this account instead of the other account. Is there a way to reverse the transaction and get the money back into my steam wallet, or a way to transfer the credits from this account to my main one? I don't even have R6 on this account so I don't know why it even allowed this mistake to happen.

about 7 years ago - Ubi-Redbeard - Direct link

Hey,

Can you please create a case on the support website so we can look into this for you?

Please provide an uncropped image of your proof of purchase for the credits you purchased.

Thanks.

almost 7 years ago - Ubi-Redbeard - Direct link

Thanks for confirming that.

I have passed your case to the team. An agent will be in contact with you as soon as possible.

almost 7 years ago - Ubi-Baron - Direct link

You'd need to speak with the Support Team through the site linked above by Redbeard.

If you haven't spent any of the Credits they may be able to assist you with this.

Thank you

over 6 years ago - UbiMatcha - Direct link

Hey guys,
Please don't post your email addresses and personal details here.
If you'd like help with a refund request, please open a Support Ticket, as we will be unable to process the request here.

Thanks!

over 6 years ago - Ubi-Shikallum - Direct link

Originally Posted by EpicDuck00
Hey guys, I recently just bought 2670 r6 credits on gamestop.com and I redeemed the code on my brother's account on ps4. He does not play on my ps4 and I need help transferring the r6 credits to my main account that I use for seige. I have the receipt showing my purchase and anything you may need to help me.
Thanks

Please create a ticket on our support site, as previously discussed on this thread. We will be able to help you out there:

https://support.ubi.com/en-GB/

- Cheers

about 6 years ago - UbiMatcha - Direct link

Originally Posted by markonah93
Does ubisoft go bankrupt ? coz for 21 hours waiting no one answer me

Hey markonah93! Sorry you haven't had a response yet, we aim to reply to tickets within 48 hours, and agent will get back to you as soon as possible.
Thanks!

about 6 years ago - Ubi-Swaggins - Direct link

Hey Wulpenstein,

I have forwarded your case to the team for investigation.

Cheers,

over 5 years ago - Ubi-Ginge - Direct link

Hi Foam_Peanut,

Sadly, we are unable to refund in-game purchases.
You can find more information on our refund policy here: http://store.ubi.com/uk/faq

over 5 years ago - Ubi-Gumdrops - Direct link

Hey as advised in the thread earlier, please submit a support case so that we can investigate this.

https://support.ubi.com/cases/new

almost 4 years ago - Ubi-TheBerry - Direct link

Originally Posted by Illusion.26G
Hello Ubi I bought credits through steam and decided to keep the sitting in my menu. Whn I logged back on it siad I had bught Jager g2 uniform and headgear. As well as the furia weapon skin, nad chaos. How do I completely refund my credits? like all the way back to steam. im not very happy with this and want to buy something else.

Hey llusion.26G,

Welcome to the Forums!

I'm afraid in-game purchases are final and therefore cannot be refunded, as you can read in our policy here.

So we'd be unable to refund the gear you're purchased

Sorry for any inconvenience and if there's anything else we can help with, please let us know

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