Runescape Dev Tracker

🛑 We've unfortunately had to postpone today's livestream due to a late change in plans.

Our teams are hard at work, but we want to reach a point where we can provide a meaningful update on the progress of the Login Lockout.

For more, please visit:

@Jan_Mizak If your account is not disabled tomorrow, please send us a DM. If you submitted a ticket it should be all good.

✉️ We'll send a notification email/inbox message to all players in this position in the next minutes. Please check your emails/inbox for the details.

Thank you for your patience whilst we work to resolve this issue!

As part of our preparations for the Restoration Phase, we will continue disabling log in permissions for accounts impacted by the Login Lockout tomorrow (March 16th).

This will ensure all accounts are best protected when we proceed with the restoration work.

⚠️ As announced last week – there will be no Game Update today.

We are provisionally looking at a return of our game updates from March 22nd, subject to continued progress on account restoration.

Thank you for your ongoing patience!

Update 14/03 18:00 GMT - Work on the Beta program and the restoration of accounts has progressed as expected. We're hoping to be able to confirm a start date for the two-day Beta program very soon.

Thanks for your understanding. We'll be back tomorrow with more updates.

Update 13/03 18:30 GMT - The team continues to make strides towards the Beta program we announced yesterday.

We're also continuing to restore accounts using our telemetry solution, and readying that for further testing.

We'll be back with another daily update tomorrow.

Over the weekend, our team will be continuing to analyse and test restored accounts, preparing for the launch of the Account Assessment Program.

We'll continue to provide daily progress updates. Thank you for your continued support.

🔄 Game Updates - Regrettably, there will be no game update next week.

We are provisionally looking at a return March 22nd, subject to continued progress on account restoration, with a jam-packed schedule that begins with Rex Matriarchs.

@LVL58Designs We have taken this into account. We will share more details about compensation when the current issue will be fixed.

Over the weekend, our team will be continuing to analyse and test restored accounts, preparing for the launch of the Account Assessment Program.

We'll continue to provide daily progress updates. Thank you for your continued support.

🔄 Game Updates - Regrettably, there will be no game update next week.

We're planning to return to regular updates from March 22nd, with a jam-packed schedule including the Rex Matriarchs, followed by a new Easter Seasonal Event and Pi-Mas fixes the following week.

🔎 Account Assessment Program - Beginning next week, we'll be inviting a select number of players to check their account post restoration in a 'Beta' style environment.

Those involved will then be invited to provide feedback highlighting anything our telemetry hasn't picked up.

Today we have begun the first stages of the Login Lockout Restoration Phase.

Here's a look at what this will involve and what you can expect over the coming week:

@IVplaysgames @Cooper_Sulfate @NagaWolf Hi, we can definitely confirm that we aim to fix all accounts affected by this issue. Have you submitted a ticket at ?

If you lost progress, can still play and have not received an email to get your account disabled on March 11th, please come in DMs.

⚠️ We'll shortly restart our game servers to update the login message error for accounts proactively disabled for restoration work.

We expect this process to last 10 min. Please refrain from any dangerous activity as we proceed to this reboot.

Thanks for your patience!

@jhillips Hi, if you receive that error, please make sure you submit a ticket here: . Your account is most likely already in the list of accounts impacted, submitting the ticket will ensure you can keep track of the situation when Player Support contact players.

@Joreftw Sorry we don't have a definitive timeline yet, but we're making good progress!

@Joreftw Hi, if you have an error message "Invalid email or password" or "Single Sign on fail" when trying to log in, then you're part of the group we mentioned earlier:

No need to change your password at the moment.

@Devinwitte @_CodyNash_ Yes, all players impacted will receive a compensation (4,001!).