Neong, thnx for helling this guy. But not beeing able to get in contact with jagex if there is an issue has been a problem for ever. And it SUCKS. I dont know any other game Where it sucks as much as with RS.
If a player finds themselves in a position where they are being charged for membership they can contact us, easily. Here's the journey:
RuneScape.com > Support > Search:Refunds
We aim to reply to all tickets within 48 hours, and in reality achieve 24 hours almost throughout the year. :)
Hi mininingnoob,
Mod Neong here, I'm one of the support mods who works especially closely around all things payment related.
Reading your post has saddened me, and I want to help get any misunderstanding cleared up.
As I don't know your in-game character name, I can't look into this quite yet.
Please let me know what that is (on here or feel free to add my twitter - @JagexNeong) and I'll take a look into things. I'll send you a message directly to your message centre once I've got everything straightened out.
Should go without saying, but I'll personally work on this until we're done, so you can trust we'll get to the bottom of this.
Neong
Hi /u/lorimeyersss, check your PMs, I've made some suggestions there.
To reassure everyone else, we're determined to work out why some folks are having issues with drops, so we're still digging into what's going on here.
Hey,
I'm told this should have been fixed this morning :)
Hi IvyclanRs,
Just to be clear, we will not use screenshots/videos as evidence for harassment reports and we won't take action against an account purely based on them being reported, regardless of where that report is made or who it is made to.
If action has been taken against your account, it's because you were reported in-game and our investigation into that report found that the account was involved in activity/behaviour which was deemed inappropriate and violated the Rules of RuneScape.
With regards to your statement that no action is taken against accounts you've reported; please do not confuse 'not seeing any action being taken' as 'action not being taken'.
... Read moreI don't care if they look into it i just want my rewards for participating cause it didn't even record me as doing DotD. Also what about all the other people who didn't have their score recorded and missed out on rewards as such as well? There was a HUGE flaw in the system they used to keep track of points which is really bad if they want to give out rewards based on such.
Hey, sorry, I misunderstood what you were after. As you died/the game didn't record it I can't fairly reward a Top 10 prize, but which of the participation prizes are you missing? From what I see they are all already unlocked on your account.
Hey Kalaya, did you ever figure out the people who didn't get recorded? i was technically 3rd place in the finale...
https://www.reddit.com/r/runescape/comments/7dw9i5/so_i_was_technically_rank_3_in_score_for_the_dmm/
There is the post i made for it back when the finale was going on
I'm sure there is some of the top 5 anyway that weren't accually top 5...
(i also never got the title or any of the rewards for that matter including pet)
Hey,
The Top 10 winners we've awarded were decided by game code, which knows when players died and so who was disqualified. For your case individually I don't know - it looks like your score wasn't recorded, and for that I can only apologise.
Jam here, just letting people know, that I've seen this. Thank you guys for sharing the message.
Winner! Thanks Reddit :D
Hey all,
Here's hoping the power of reddit can help get someone their trip to Jagex!
The owner of the account "Jam I am" fought through incredible odds, bugs and zombies to score 5th place in last year's Dimension of the Damned competition. Which means they've won an expenses-paid trip to the UK to visit Jagex, which is happening in February!
Alas, the owner of the account hasn't logged in since mid-November, and I haven't been able to get in touch with them.
I'm really hoping that together the community will be able to help find the owner of Jam I Am, so we can get them on their trip to Jagex along with the other Top 5. All I need is for everyone to spread the word, and see if we can either find a friend who can get in touch with them, or maybe they'll see this if they have other accounts they use?
I've sent the account inbox messages over the last few months, so they just need to log in and respond to one, and I can get the ball rolling.
... Read more External link →Hi Alistar696,
Please be advised that with the new payment system, it detects your country and applies the correct currency and payment methods for that location, which can not be changed.
To see the payment methods available to you, just have a look at the checkout after you have added the Gold Premium Club to your basket. If you are still stuck, send us a ticket here:
https://support.runescape.com/hc/en-gb/categories/200977401-Payments-and-membership
I really hope that this has helped!
**Seasons greetings**
Mod Loopey
Hi thanks for the reply, the issue is I can not populate the graph with a skill to get the hourly xp logs.
First image showing that its affecting both the pullout tab and the ribboned tab. https://i.gyazo.com/9c8c4f6f892b5b7186e83d1feedf224a.png
Second image showing that a subscription is still active. https://i.gyazo.com/ce5b092126acd9cbb8d8e946b94b5a3d.png
Thankyou. Edit: prior to the update being rolled out soon it is still happening yes. I have to leave just before so cant check immediately after sorry.
ah is this an issue in game only (ie not on the website)? Does the graph look correct online?
/u/Shaunyowns any help or statement on the matter?
Hi /u/MunchlaxParade - can you post a screenshot of the issue please? :)
Also is this still happening now?
Hey, so this can be tested further, can you submit a bug so our QA team can use your account info etc to troubleshoot out any bug here?
I bought it in february, can I keep it until then?
Sorry no, it'll be available until Dec 31st only - part of the bonus of buying early!
Will this require us to use a token?
Nah you'll just get the extras as part of the Premier Gold package.
It's due to your premier club 2016 2017 package expiring today, but as mentioned, we'll let you keep it up to the 31st Dec.
Why? People who bought 3 months and 6 months of VIP had their auras end many months ago. You should be consistent with everyone.
Gold Premier is a bit more special than Silver or Bronze, as you'll find in 2018. If you're gold, we're going to take better care of you.
Heya, yep, we spoke about this earlier today and we're looking to add both a 2h version and an off hand model for the blade. Keep an eye out for it :)
you mean 2017 ?
That's the one
Hi plsjagex,
I was saddened to learn about your account; please see this guide on hijacked accounts here:
https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account
and then this one to help with recovering it:
Read moreGlad you love the concept art! :D
Mod Cake.~
devtrackers.gg
