Star Wars: Galaxy of Heroes

Star Wars: Galaxy of Heroes Dev Tracker




28 Jan

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The shard drop chance is always the same and doesn't change at all.

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Originally posted by iyawtmyomod

Brothers in Arms requires win a “GA battle with team containing Darth Maul and Savage Opress.” And yes, I’ve restart the game several times.

Weird....I just completed that feat without any issue.

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We have already flagged this for further investigation.

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Did you already try to restart the game? What feat are you referring to exactly?


27 Jan

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We’ve been monitoring the recent release (1/26) and it appears that all players that were previously unable to load the game can now re-enter. We’re in the process of identifying those accounts specifically and determining next steps of a make good for those players. This process requires some research and analysis on our part, so please bear with us as we complete our due diligence. Thank you everyone for your patience as we worked through the issue.

TopHat
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EDIT: Please report potential cheaters in game or directly to Lucifer's Daddy. Naming and Shaming violates the forum guidelines. Closing this thread[/b]
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    Trello on Trello - Thread - Direct

The purpose of Galaxy of Heroes Developer Tracker is to let you know what the development team is work on and what are the top issues that we are aware of. This isn’t an exhaustive list of every bug in the game, but will be updated around once a week with key issues. You can visit AnswersHQ to see other bug reports or report an issue yourself.

...

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Originally posted by Short-Newspaper

Did you get a chance to take a look for me?

You should be sorted now.

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Originally posted by CG_TopHat

If anybody was locked out recently and the update has resolved the issue, please let us know. We want to make sure there’s no additional cases where players can’t log in. Thanks!

Thanks for the messages. Look like the fix worked. We’ll review how many were affected and next steps tomorrow. Thank you again for the responses!

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If anybody was locked out recently and the update has resolved the issue, please let us know. We want to make sure there’s no additional cases where players can’t log in. Thanks!

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Client Update released. This release will roll out over the next couple hours and you will need to update your client from the app store to receive this fix.
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Hi Holotable Heroes,

Today’s Client Update contains a fix for the login issue impacting a small number of players detailed here. This release will roll out over the next couple hours and you will need to update your client from the app store to receive this fix.

CHANGES
  • [GENERAL] - Fixed an issue that caused some clients to consistently crash on start up

26 Jan

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Hi folks,

We have a build currently in review to address the login issue. As soon as this is complete, we will deploy a client update and you may need to reboot your client to receive this update. We will post update notes in Game Updates (and link from here) as soon as the build is ready to launch.

For those impacted by this issue, thank you for your patience.

25 Jan

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Hi folks,

Quick update, the team has been working on a release to address this issue. We don't have any timeline to share at this time but we will keep you posted.
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Hi folks,

We have been investigating an issue that is causing some players to not be able to log in since earlier today. While only a small number of users are affected, we understand this is incredibly frustrating for those players. We have been working with several of the affected players to fix this as soon as possible and they have been a tremendous help in narrowing down the issue. Unfortunately, we were unable to resolve this issue this evening but this will be a priority again tomorrow.

Our sincerest apologizes to those players impacted but we will continue working to resolve this issue tomorrow and through the weekend if needed.

Thank you for your understanding.
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Hi folks,

We have been investigating an issue that is causing some players to not be able to log in since earlier today. While only a small number of users are affected, we understand this is incredibly frustrating for those players. We have been working with several of the affected players to fix this as soon as possible and they have been a tremendous help in narrowing down the issue. Unfortunately, we were unable to resolve this issue this evening but this will be a priority again tomorrow.

Our sincerest apologizes to those players impacted but we will continue working to resolve this issue tomorrow and through the weekend if needed.

Thank you for your understanding.
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Hi folks,

We are aware of a possible issue that is causing some player to not be able to login in the game. We are going to investigate through the weekend to get this resolved as soon as possible. At this time, it does not seem to be affecting large number of players but if you are experiencing this issue, please head over to AnswersHQ and post the following:
  • Device Information (Make, Model, etc)
  • Device Firmware Version
  • Your Ally Code or PlayerID
  • Are you experiencing this issue on multiple devices?

24 Jan

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This issue has been resolved. The fix may take a couple hours to roll out to all affected users. Thank you for your patience.