Star Wars: Galaxy of Heroes Dev Tracker

Hi @IanRogue, 

 

I'm sorry to hear there hasn't yet been a response from the support team. A few other threads here have reported something similar, that it's been really slow hearing back from the support team. Email can sometimes take longer as more people opt for it but for SWGOH cases, the first case needs to be an email sent in from in0game to send through details the support team needs to help from there with SWGOH cases. As you've already sent in the initial case through in-game, let's try another approach:

• grab the case number, along with your ...

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Hi @IanRogue,

 

Our support team can take a look into the content purchased if you get in touch with them. The best way to contact our support team is by creating an in-game ticket. This sends details about the account and means our support team can help them out faster. It'd be good to have your ...

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Hi @gzhn3nfb06bb, 

 

Sorry for the confusion, this isn't something I can help with on Answers HQ. You'll need to stick with the support team on this one. Please create a new case using the steps here:

• Get help in STAR WARS™: Galaxy of Heroes with your Player ID

Just a...

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Hi @gzhn3nfb06bb, 

 

Ok, you may not have given them the correct EA account information. 

 

It may help to :

• Log into your EA account and confirm these details from this page 
  
  • The username: You can see your E...

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Hi @gzhn3nfb06bb,

I'm not sure I understand. When you say username, do you mean your username in the SWGOH game, your EA account username, or the name you entered in the first and second name on your EA account?

And they said your username was NOT different? ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too bu...

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Hi @gzhn3nfb06bb, 

 

If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat. 

 

If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. ...

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Hi @KitFisto08, 

 

The best way to contact us is by creating an in-game ticket. This sends them details our support team needs to help with mobile requests and means they can help out faster.

 

Here's how to send in a case from in-game:

1. On the home sc...

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Hi @jmaycas, 

 

This can happen for a variety of reasons but is usually the result of a battle crash. We explained it a while ago >> HERE <<.

 

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Hi @5a3cr8jpdt0n and @willyswim, 

 

If the issue persists after reading through that guide and trying the steps, then it might be a bug. You can flag potential bugs on the bug report board using the bug report template. It gathers some basic info that'd needed to start looking into issues so it'd good to get that template filled out if you can at all. This guide shares more about the bug board and bug reports: 

• ...

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Hi @KitFisto08, 

 

Just catching up with you there, did you get in touch with the support team and let them know the Guild Leader and Officers are inactive? 

 

- EA_Lanna

____________________________________________________________

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that ...

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Hi @KitFisto08, 

 

Our support team can look into this for your guild. Please instruct the officer you'd like to promote to Guild Leader to follow these steps:

• Get help in STAR WARS™: Galaxy of Heroes™

Those steps will outline how to submit a help tic...

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Hi @cootyj7g8h2q,

It's been a few months since this thread was last active so I'll close this out here. It's always good to check the date of the previous response to see if the conversation is up to date and currently active to help avoid necroposting.

Thanks,

EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitt...

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Hi @5t9pvrusv3a8,

 

Please get in touch with our support team for more help with renaming the guild.  

 

The best way to contact us is by creating an in-game ticket. This sends us through details about the account and means our support team can help them out faster.

 

...

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Hi @TemiNaiken, 

 

If you're looking to promote a new Guild Leader from among your Officers as your current GL is inactive, have the Officer reach out to the support team. 

 

The best way to contact us is by creating an in-game ticket. This sends us through details about the account...

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Hi @t7vdtp6vbb1y, 

 

I understand where you're coming from on that. 

 

In terms of our store, I took a look to see what I could find on this for you. SWGOH shared this about the store currencies in the blog '...

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Hi @Spirulina999,

 

I've checked out our bug report board and the developer's tracker to see if there were any updates on this I could share with you, but I couldn't spot this listed as a bug anywhere. As a result. I'm wondering, how did you get on with this? Has it since been sorted?

 

If not, could you...

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Hi @willyswim, 

 

That error message tends to crop up for a few reasons:

1. New EA Account: The EA Account is newly created and has not fully completed the set-up process. 
2. SWGOH Account isn’t connected to the EA account: If step one wasn’t completed, you’ll ...

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Hi @emperormdx, 

 

Thanks for reaching out and I'm sorry to hear your disappointment with the Leviathan content. Bugs aren't fun for anyone, and obviously they aren't what we want our fans to experience so we do try to deal with them asap but it's not always a simple or straightforward process. Nevertheless, I get how it can be frustrating dealing with them in-game and affects the fun and enjoyment you'd get out of your game. 

 

I appreciate the time you took to pop down your experience with this. If you'd like to share this feedback on our ...

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Hi @romenskiyaa, 

 

Thanks for reaching out on this. I've taken a look and spotted this on the dev tracker >> here <<. The status on that ...

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Hi @smokeythecat6, 

 

Those are all really good questions. I don't have the answers for them at the moment but I'd assume more information will be released in future updates about the new Raid.

 

The Dev team update the ...

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