Star Wars: Galaxy of Heroes Dev Tracker

@Lobot1977 Glad to hear you got sorted! Let us know if theres anything else we can help with,

@Lobot1977 Hey there! Sorry to hear you didn't get the items that you purchased.

So for missing purchases you'll need to get in touch with support directly.
You can submit a ticket directly from in game by tapping the Settings cog on the Cantina home screen then tapping Help.

This will bring you to the EA Help site, by contacting EA help this way it automatically populates your information for the advisor so they can get straight to helping you.

If you're still unclear you can follow the steps in this article: ... Read more

Hi there, @hopehopekissmw 

 

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information on bans, as well as instructions for disputing them. Thank you.

... Read more

Hi @0vjgl6hcg5m3, 

 

Ok, thanks for sharing you've already discussed this with @EA_Gunner. I've caught up on your past posts to get up to speed with things.

 

I'm sorry, I know you were hoping for different news but ...

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Hi @0vjgl6hcg5m3,

I've moved your thread to the General Discussion board for now. You're posting on the community forums. We are limited in what we can do here and won't have the specifics of your case with the support team to know what your issue is.

Could you share a bit about what issue you're experienci...

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Hi @STANDARD_DEV_X2,

It's been a while, we're hoping that means the advice to switch to a more stable internet connection like Wifi did the trick and you're back in the game. 🙂

We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

Thanks and happy gaming o/

- EA_Lanna
_... Read more

Hi @STANDARD_DEV_X2, 

 

I checked out the error code. Getting that error usually means there's an unstable or weak internet connection. Are you using mobile data to log in? Try switching to wifi and see if that helps. 

 

- EA_Lanna

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Hi @IanRogue, 

 

I'm sorry to hear there hasn't yet been a response from the support team. A few other threads here have reported something similar, that it's been really slow hearing back from the support team. Email can sometimes take longer as more people opt for it but for SWGOH cases, the first case needs to be an email sent in from in0game to send through details the support team needs to help from there with SWGOH cases. As you've already sent in the initial case through in-game, let's try another approach:

• grab the case number, along with your ...

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Hi @Inphinitfx,

I've been looking into what can be done but there's nothing from our side, sadly. The support team would need to look into this. I've sent in a report to flag this behaviour on the support side of things so I'm hoping that helps with how advisors assist with this. Could you try it again?

- EA_Lanna ____________________________________________________________

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Hi @IanRogue,

 

Our support team can take a look into the content purchased if you get in touch with them. The best way to contact our support team is by creating an in-game ticket. This sends details about the account and means our support team can help them out faster. It'd be good to have your ...

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Hi @gzhn3nfb06bb, 

 

Sorry for the confusion, this isn't something I can help with on Answers HQ. You'll need to stick with the support team on this one. Please create a new case using the steps here:

• Get help in STAR WARS™: Galaxy of Heroes with your Player ID

Just a...

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Hi @gzhn3nfb06bb, 

 

Ok, you may not have given them the correct EA account information. 

 

It may help to :

• Log into your EA account and confirm these details from this page 
  
  • The username: You can see your E...

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Hi @gzhn3nfb06bb,

I'm not sure I understand. When you say username, do you mean your username in the SWGOH game, your EA account username, or the name you entered in the first and second name on your EA account?

And they said your username was NOT different? ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @gzhn3nfb06bb, 

 

If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat. 

 

If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. ...

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Hi @KitFisto08, 

 

The best way to contact us is by creating an in-game ticket. This sends them details our support team needs to help with mobile requests and means they can help out faster.

 

Here's how to send in a case from in-game:

1. On the home sc...

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Hi @jmaycas, 

 

This can happen for a variety of reasons but is usually the result of a battle crash. We explained it a while ago >> HERE <<.

 

... Read more

Hi @5a3cr8jpdt0n and @willyswim, 

 

If the issue persists after reading through that guide and trying the steps, then it might be a bug. You can flag potential bugs on the bug report board using the bug report template. It gathers some basic info that'd needed to start looking into issues so it'd good to get that template filled out if you can at all. This guide shares more about the bug board and bug reports: 

• ...

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Hi @KitFisto08, 

 

Just catching up with you there, did you get in touch with the support team and let them know the Guild Leader and Officers are inactive? 

 

- EA_Lanna

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Hi @KitFisto08, 

 

Our support team can look into this for your guild. Please instruct the officer you'd like to promote to Guild Leader to follow these steps:

• Get help in STAR WARS™: Galaxy of Heroes™

Those steps will outline how to submit a help tic...

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Hi @cootyj7g8h2q,

It's been a few months since this thread was last active so I'll close this out here. It's always good to check the date of the previous response to see if the conversation is up to date and currently active to help avoid necroposting.

Thanks,

EA_Lanna

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