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Star Wars: The Old Republic

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13 Jan

Horrible server lag on Star Forge after maintenance...

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    JackieKo on Forums - Thread - Direct
Moving this to the Bug Report sub-forum. Another thread regarding the lag issue exists here FYI. https://www.swtor.com/community/showthread.php?t=988446

Outfit slots - White and Green quality items no longer able to be dyed.

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Thanks to everyone who asked for updates on this thread!

We took a look and the dye slots on these old outfits are currently working as they should.

To give some context, these outfits were not built to accept dyes, and when the Outfitter was released, there was a bug that allowed dyes to be used on outfits that didn't have a dye slot. Unfortunately, these outfits didn't actually support dyes under-the-hood, and so in many cases, when dyes were used on outfits, the dye would not actually be applied, and the item would be consumed (it did work in some cases, though that was technically accidental).

Because we know dyeing is an important facet of character customization, in recent years we've leaned harder in the direction of making more and more outfits dyeable, but the older armors that were not created to support dyes will still remain so.

Character Transfer

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Thanks for the update and glad to read that your issue has been resolved.

Not able to buy Barrel from Spoils of War vendor on saber user character

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Hi all,

For those who didn't receive anything when purchased Unidentified barrels and hilts purchased from the Spoils of War vendor on the Fleet, I invite you to directly contact our support team to request a restoration of the tech fragments used.

To contact our support team, you can directly create an in-game ticket:
  1. Click on the question mark icon on the main menu, (or press Ctrl + /).
  2. Click on Create ticket, then follow the on-screen instructions to provide details and submit your ticket.

12 Jan

Accessibility Suggestions

Post
    JackieKo on Forums - Thread - Direct
Hi all,

Just like the title suggests, we would love to hear your suggestions for accessibility. I know that some threads already exist such as this one from Sewolf (http://www.swtor.com/community/showthread.php?t=988390) and I will be adding them here as I find them. Additionally, if y'all see any others, feel free to link them here or add your own suggestions below.

We cannot guarantee that every suggestion is going to be implemented, but we do want to hear about what can improve the game in terms of accessibility.

Bioware, why was the change made to stop us customising returning story companions

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    JackieKo on Forums - Thread - Direct
Hi TrixxieTriss. Had to do some digging. Off the bat, if a companion is considered a guest companion, meaning that they have not permanently joined your party, and you equip them with items, you can lose them if you lose the companion or reset your quest. The change made was to prevent that loss from happening as we did not want players to lose those items.

Character Transfer

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Hi AFadedMemory,

You were faster than me, but I've moved your thread to the bug report section. Here, your post will be more accurate than in the previous section.

Concerning your character transfer, you need to make sure that you're not a Guild Leader and you have enough space on the destination server. A few lockboxes can also prevent you from transferring a character.
More information about character transfer here: SW:TOR Character transfer.

As you already created Customer Support tickets, I invite you to wait for an answer from this team.

A pressing matter

Post
    JackieKo on Forums - Thread - Direct
We are aware and are in the process of gathering data. We are appreciative of everyone who have sent in reports.

Login rewards ''Claim All'' crate bugged

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Hi Jagdulf,

Thanks for the report concerning the bug you encounter with the crate you received from the Login Rewards.

To help our team investigate this bug, could you directly create a bug report ticket? With a bug report ticket, all the information provided will directly go to our team.
  1. Click on the question mark icon on the main menu, (or press Ctrl + /).
  2. Select the Report Bug option.
  3. Make sure to give all the relevant information concerning your bug.
  4. Click on Submit.
In addition to that, I also have an additional question concerning the bug: when you moved the crate to your Legacy Hold, did you move it through the Legacy Bank?

Avoid for the time being putting that crate into the Legacy bank. Instead, open the crate to obtain the items, and then transfer those items. We have a fix coming with 6.2.1 to address this. I'll update you if there is any change.

Maintenance: January 12, 2021

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Hi,

All SWTOR servers are once again available!

Thank you for your patience.

Maintenance: January 12, 2021

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Today�s back-end maintenance has been extended with no ETA. We will update as soon as we have more info. Thank you for your patience.

Stonghold Title Plates

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Hi folks,

Thanks for your reports concerning the Stronghold Title Plates.

Our team is currently looking into it. I'll update you when I know more.

11 Jan




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