Star Wars: The Old Republic Dev Tracker

Hi there, 

Could you please share the following info for us?

• Type of machine you have
• Graphics card
  • Driver version of the card 
    • If you go to to your Device Manager > Display adapters > click properties on your graphics card, you should be able to find this info
• What version of Windows you have

That would be a helpful start in troubleshooting this issue. You can also PM me this info if you feel more comfortable with that. 

Thanks!

We are bringing the servers back online now. Thank you for your continued patience as we worked out these issues! 

We will be taking down servers in approximately 15 minutes to deploy a fix for the mail system. We will update this thread when servers are back online. 

18 minutes ago, sethrage said:

I did check those steps and the servers are still not showing for some reason

If the compatibility mode check did not work for you, I'll have to forward your report to the team. Thanks for confirming you went through all the troubleshooting steps. Hopefully, we get can your game into a working state soon! 

Hi there, 

Can you please confirm if you have completed these steps and you are still unable to see servers? 

Hello everyone, 

Another issue has been found concerning the mail system so we will be shutting if off again momentarily. I'll be keeping this thread updated, so please keep an eye on it or on our Twitter account. 

Servers are being brought back online. Thank you for your patience! 

12 minutes ago, Char_Ell said:

Why do you expect BioWare to support an operating system that is no longer supported by its manufacturer, Microsoft?  Windows 7 stopped being supported by Microsoft in 2020 January.

That being said, @JackieKo, the help.ea.com page with SWTOR minimum system requirements with date of 2017 August 21 still lists Windows 7.  Someone needs to get those updated if that is no longer that case.

Yup, that will be updated shortly. 

2 minutes a...

Hey everyone, 

I'm keeping players updated on this issue in this thread here. I will continue to make updates there to keep info consolidated. Thanks! 

1 hour ago, Sylvannai said:

Many thanks, Jackie. 🙂

Addendum:
I just reached a member of our guild privately.
He gets down to his characters with no problems. The problem seems to affect individual players.

 

Hey Sylvannai, 

We're bringing the servers down right now, but when they come back up, can you update this thread and confirm if you're able to or still not able to access all the servers? 

Thanks!

We will be bringing down servers in about 15 minutes to deploy a fix for the mail system issue. I will update this thread again when the servers are back online. 

18 minutes ago, Eldarion_Velator said:

Yes.

Just out of curiosity, I ran swtor.exe (from the retailclient folder) and got this error: "The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll" - which is not a problem that occurs with any other program/game on my machine.
 

I have emailed support with the same information (my OS, when I patched, what happened afterwards, disabled antivirus/firewall, manually installed DirectX runtime, uninstalled and reinstalled with the same problem, uninstalled again and attempted to run the game from the copy I archived after patching this morning) and attached the complete launcher log file.

As everything else has been ruled out, the team strongly recommends updating the OS as with this update, the new recommended OS is Windows 10.  

Hey there, I've forwarded this on to the team. I'll update here when I have more info from them!