u/RiotGreenTeej I did what you and support recommended and when I bought the pass and it didn't activate, got a refund from Google then bought it again.
But doing so has got my account permenantly suspended, do you know why that'd be? Was quite a surprise as I was hoping to get to Masters this season haha
Edit: I do have a support ticket raised at the moment, just waiting for a response. Guess I'm just concerned I actually somehow broke some rules doing that