[2020] The game does not start

Hey, Yvelat!

Welcome to the forums. Sorry to hear that the game is not launching for you.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

Originally Posted by Yvelat
Hi, I tried to perform the steps indicated but the game still does not start.
I also tried to contact support through the link that sent me but it does not allow me to send the request.

Thank you for getting back to us Yvelat! Sorry to hear that this issue is persisting for you.

Can I ask that you reach out to us with your system files via our social media channels instead:

Facebook

Twitter

A support agent there will be able to make a case for you.

Once done please reply back here with your case number.

Thank you.

Originally Posted by Yvelat
Here is my ticket number: 12066066

Perfect thank you! We will get back to you on your case as soon as possible.

Hello @Dudoser1339 I am sorry to hear the game is refusing to launch for you!

This support article contains some of the most common fixes for game and launcher crashes and covers permissions, hardware, and software issues that could potentially cause these crashes. Could you please run through every step in this guide you have yet to try, to see if it can narrow down some possible causes of this issue > https://www.ubisoft.com/help?article=000061047

Should these steps not work for you, please let me know as there are some other things we can try, though the steps above are the most common fixes for this issue.

Has it ever worked? Or never yet?


Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit that settings.txt to say:

refreshRate=60
fullScreen=yes
borderless=no

vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.


IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Europa Universalis IV/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Europa Universalis IV/logs/ folder, attach here system.log , error.log , exceptions.log