[2022] Trackmania not starting with intel ARC GPU

Hello @mertanian ,

Thank you for sharing such a detailed investigation made on your side.

So we can forward this to the team, could you please provide us with the DXDiag?
Please, do not post this on the Ubisoft Discussions.

I have gone ahead a created a Support Case for you to use and link the required file to it.
You can access it by clicking here.

To extract a DxDiag, click here.
To submit files to the Ubisoft Support, click here.

Once done, please update the thread, so we can continue looking after your request.

Hey @GoldMountain2

Thanks for reaching out, I've removed your Case ID for privacy reasons, but can see your case has already been escalated to the game team for further investigation.

When we have an update from them in regards to this, we'll be back in touch via your case.

We'd also suggest any other players you know to be having issues to also provide us with their system files as you have done. The team can also look into if this is Intel ARC specific.

Thank you!

Hello @GoldMountain2 and @mertanian!

I am from the Nadeo dev team. I'm sorry for the issues with an Intel ARC GPU.

Could you please download this executable: https://nadeo-download.cdn.ubi.com/trackmania/TrackmaniaLog_2022-10-12.zip: (https://nadeo-download.cdn.ubi.com/trackmania/TrackmaniaLog_2022-10-12.zip) and replace Trackmania.exe (usually found in "Ubisoft\Ubisoft Game Launcher\games\Trackmania") with the one in the zip? You can save the old zip to replace it later one and come back to the original.

Then starts the game, and send us all the logs and crashlogs usually found in "C:\Users\[You]\Documents\TrackMania".

It would be really helpful!
Thank you!

Darrek

@GoldMountain2

Sorry to hear this issue is persisting! Thank you for trying the executable and letting us know the issue persists. I also edited your post to remove the Support case number but it has been forwarded to the team investigating this at this time.

@AsalTM and @smouse89

Thank you both for adding your report! I've passed them along as well to the team at this time.

Thanks for that information @NOR-_-Bacon3! I've passed that along to the team.

@AsalTM Hi there

Thanks for the feedback! Noted

@Fightergreg8 Hey there, I'm sorry to hear you're also affected by this issue. The team is still looking into this, so I recommend keeping an eye on this forum for updates.