Original Post — Direct link

i changed my region 2 but it shows the flag and everything fine for me. except the records are still of my main region even tho it says Australia.
so i changed to new south wales Australia it shows the flag and everything but if i go in the new campaign for example (fall 2022)
it still shows the Dutch rankings same for driving the campaign or online mode still shows Dutch regions as shown in the images.
if i play in a different region i expect to have it change accordingly
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things i tried.
reinstalling the game.
removing open planet (for plugin use like medal times. and cp counter.)
rebooting the pc.
pc specs if necessary.
Ryzen 5 3600
16gb ddr4 ram
rtx 3070ti
1tb SSD

my profile shows this.
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i posted this on a similar topic a bit ago but had no answer so making it its own topic.

about 2 years ago - Ubi-Clem - Direct link

Hey there @MummieSan,

Thank you for reporting such an issue.

Could you please tell us if the issue is still ongoing? As some of the players that encountered such a bug had resolved this issue passively.

If the issue persists, could you please have a look through our troubleshooting steps and run tests afterward?

Thank you!

about 2 years ago - Ubi-Cintre - Direct link

Hiya @MummieSan, thanks for the answer.

I'm sorry to hear that the issue is still ongoing.

In order to forward all the info to the dev team, could you please make a video showing that the leaderboard doesn't get updated despite changing regions in game ?

about 2 years ago - Ubi-Thrupney - Direct link

Hey there @MummieSan , thanks very much for getting this video across to us, and for being so comprehensive with your reporting of this issue with regional records. I really appreciate it! I've gone ahead and let our team know that this issue persists, and we'll investigate further internally.

Sorry for the inconvenience - let me know if you've any other thoughts or questions about this, and happy racing 😎

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @MummieSan,

The team have noted that this should now be resolved - could you please confirm this?

about 2 years ago - Ubi-SleepyGoat - Direct link

Hey there @MummieSan, unfortunately we are not able to reveal many details about what causes or triggers most issues like this. I am happy to hear that you are seeing the correct regional stats now, though.

Please let us know if you run into any other issues or if you have any other questions!

about 2 years ago - Ubi-TheBerry - Direct link

Thanks for reaching out @Bootycolo, sorry to hear about this.

As this is believed to have been resolved, could you please capture some screenshot examples so we can have the team take another look into this?

A video would also be appreciated.

Thank you!