AndrewT

AndrewT



21 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
The game is crashing in the nVidia driver:
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1884939542837947764, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: stellaris.exe
P2: 1.0.0.0
P3: 5faeac63
P4: nvd3dumx.dll
which is from 2016. Please update it to the latest from here:
Download Drivers | NVIDIA ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
You can try using Ccleaner or Revo Uninstaller to remove the old launcher installation.  
Comment
    AndrewT on Support Forums - Thread - Direct
Opening a support ticket on a weekend gets me too, I'm afraid :(

I will raise this with Paradox on Monday.

Meantime, is anyone in a position to try a Windows reinstall, which helped @FalseArc1 above? Because that would imply this is an Xbox app or MS S... Read more

20 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to windowed.

IF that doesn't help, Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

THEN go here:

...

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Comment
    AndrewT on Support Forums - Thread - Direct
I am very glad and relieved! I'll be here if you need anything else.  
Comment
    AndrewT on Support Forums - Thread - Direct
We saw quite a bit of this in several similar games when Catalina was released, but this is the first such report I've seen for months. I had assumed that Apple fixed their openGL issues at some point. Conceivably it's related to running on an Intel video system, which is not supported hardware for this game under any OS.

What MacOS are you on?

Does it happen at all resolutions in that system.log above, say, 1024 768 ?  
Comment
    AndrewT on Support Forums - Thread - Direct
Let's try forcing an update of the launcher.

Download the installer package for Windows: https://forumcontent.paradoxplaza.com/emailsignatures/2021.1-win-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then :
- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox... Read more

19 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
I see now this is called out in the 1.30 patch notes:

Crusader Kings 3 Dev Diary #52 - 1.3 ‘Corvus’ Patch Notes

Greetings! Today is the release of Northern Lords, and with it the free 1.3 patch that we’ve dubbed ‘Corvus’ in honor of Odin’s ravens! We’ve teased parts of the patch notes in previous Dev Diaries, but this time we’ll post them all - rough... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Thinking about it, CK3 does seem to be fussier with unusual USB devices, it doesn't like various game controllers and joysticks for instance. Although in those cases the game simply will not start!

You are welcome to post this as a game bug in the Bug Reports forum here, but I have to say as this is my first report ever IIRC on a Wacom I'm not sure it will attract a very high priority!

The only other thing I can think of would be to contact Wacom support and see if they have any configuration suggestions for these symptoms.

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
If there are saves that reliably trigger crashes in an unmodded game, please make a new thread in Bug Reports and attach them there, thanks!  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new campaign - NOT by loading any existing one

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again. Let's see what issues remain then.  
Comment
    AndrewT on Support Forums - Thread - Direct
I see nothing in common in those three dxdiag files, unfortunately. One of you was able to recreate the log files after deletion, the other two not. One has no errors at the end of dxdiag, the other two do but quite different ones. One AMD video system, two different nVidia ones.


Let's check th ebasics are in place; Install ALL these Microsoft modules:

...

Read more
Comment
    AndrewT on Support Forums - Thread - Direct
This may be an issue with that nVidia driver, as it has not been updated for 3 years on 8.1 . Any chance you can go to Win10?  
Comment
    AndrewT on Support Forums - Thread - Direct
I just timed CK3 on my iMac, from PLAY in the launcher to the main menu was under 3 minutes. I am also on 11.2.3 and have 4.2 GHz Quad-Core Intel Core i7 , 32gb ram, and Radeon Pro 580 8 GB

try deleting everything in the Documents/paradox/ck3 folder except any valued save games. Any better on the second time starting after that (to give a chance to write the caches again)?  
Comment
    AndrewT on Support Forums - Thread - Direct
IF you have this problem on GFN only, please lodge a support ticket at paradox.zendesk.com and we'll help you there.  
Comment
    AndrewT on Support Forums - Thread - Direct
I merged your two threads.

Please try this:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run ck3.exe directly from Windows Explorer, which bypasses the launcher.  
Comment
    AndrewT on Support Forums - Thread - Direct
Hajamieli said: Ouch, Windows reset/reinstall sounds like a big hassle - I have quite many apps and files I would not like to lose. I guess there is no way to do a Windows reinstall/reset without having to reinstall every app and losing files?
Same error in that log I fear.

Yes a Windows reset or reinstall is a big deal, I am sorry about that! The fact you have it with other games means it's external to our game.

Make sure you have tested backups of you rphotos and other irreplaceable documents, and that you know where you can reinstall all your valued apps ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
KXNGSOL said: I'm having the same issue, reset and updates all my drivers, reinstalled ect, tried uninstalling the game and the launcher neither of which worked. I don't own a copy of the game but I am trying to play while it's free on steam. Weird issue but I've encountered similar issues when downloading games through steam, EVE is one that i had to go and download from the website instead of steam in order for it to work originally.
You do not have the same issue. See the difference between your error.log and the OP's one? As always, please make your own fresh thread, rather t... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
pinpirin said: Does Crusader Kings III support Wacom tablets as input devices?
Not explicitly, no, they are not part of the testing suite AFAIK.

Does this not happen in say CK2?  
Comment
    AndrewT on Support Forums - Thread - Direct
There are mod errors in that log yet after the clean reinstall and testing with no mods enabled, they should not be there. Can you try that clean reinstall again please, and make 100% sure ALL mods are disabled in the game launcher before starting it.

Also go here:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com ... Read more