BillWarnecke

Hey there we’re working on a server side update that will change the threshold of players required before shutdown and also properly enforce penalties for leaving. We hope to roll this out within the next couple hours.

Cheers

We’ve released an updated PTR that fixes “All Heroes”. Cheers!

Hey folks we released an updated version of the PTR that fixes “All Heroes”. Cheers!

Thanks, we’re tracking this issue and will have a fix in a future release.

Cheers!

The Windows Event Viewer could be useful as a troubleshooting tool here as well. Those voice system log messages aren’t particularly concerning and unfortunately don’t indicate anything about the root problem you’re experiencing.

Hey folks, we identified a crash in one of our servers and we just rolled out a fix for it. We’re working on increasing login rates to get everyone through the queue quickly. Apologies for the hassle.

Thanks for all the follow up here everyone it’s very helpful.

We’re continuing to fix up any remaining accounts that have issues. On Tuesday with our 1.35 release we have a permanent fix for this problem so no future accounts will be affected.

Cheers!

Hey everyone just wanted to update that we’ve repaired nearly all accounts at this time. There are a few remaining, if you’re still impacted please feel free to post here if you’d like, the extra information helps us validate our fixes.

Cheers

Just wanted to ping here again to say we’re still working on cleanup. Apologies for those still waiting, some accounts required more work to fix.

Cheers

Hey everyone, thanks for being patient. We’ve identified accounts that were affected by this problem and have repaired 82% of them. We will continue to work on repairs until all accounts are fixed up.

Important to note that we cannot repair an account that is logged in, so if you’re affected by this we recommend staying offline if possible (logging in to check if you’re repaired is ok).

If you’d like to post here noting that your account is fixed, or still broken, we appreciate the extra detail as we verify our fixes.

Thanks again and sorry for the hassle.

edit: This issue is exceptionally rare and very few accounts were affected. As a note for anyone who finds this thread, you are fine to change your account name.

Hey everyone, we’re digging into this issue now. Apologies for the hassle for any of you affected. We’ll follow up with more information in this thread as we have it.

A new hotfix is now live on Windows PC. Read below to learn more about the latest changes.

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Hey there, sorry for the login queue today. As of now we’re all clear, but we know the disruption when you’re ready to jump in and play is frustrating.

One challenge we encounter supporting a global game is finding a perfect patch time. At any given time some regions are busier than others. The reason we patch during Americas business hours is to make sure we have all the proper support staff here at Blizzard HQ to help if we encounter any issues. Unfortunately that means we land during a busier time for EU players.

Making the patch process smoother, and hopefully queue free for all regions, is a high priority for us. The problems we face on patch days can be complex, but I promise we’ll keep doing our best to fix the issues.

Cheers

Yay! Super excited to have you join the MVP group.

Hey there Playshot, no release date on the 1.31.1.0 patch that is on PTR yet. Cheers!

Hey folks we have a bug fix in progress for this. This only affects the Sherlock skin so as a work around you can select another skin until the patch is live. Sorry for the hassle, cheers!

Oasis is my absolute favorite. Every time it would come on during breaks between Overwatch League games I would turn it way, way up!

Happy Holidays everyone!

At this time we’re recovering, hopefully everyone is back online now! Sorry again for the hassle and I hope everyone has a great weekend. Cheers!

Hey folks we’re working on a problem now that’s affecting our North American infrastructure for all titles, apologies for the disruption.