Bramble

Hello

Thank you for the screencpature.

I’ve let the development team know about this issue.

In the meantime:

• Please provide your Invite Code!

Hello

I’ve let the development team know about this issue and included your screencaptures into the report!

Hello

Thank you for letting us know!

I’ve let the development team know about this little typo.

Hello

Thank you for the screencaptures!
I’ve made sure to pass it onto the development team.

For the investigation,

• Please let me know what platforms this issue is occurring on?

Hello

Just a quick heads up that this issue will be fixed in the next update!

Thank you for your patience.

Hello

Thank you for the video, it is very much appreciated!

I’ve created a report and passed on the video and details to the development team.

Hello

The fix should be live now and so your teams shouldn’t be clearing anymore!

Please note that they will only clear now at weekly reset if the restrictions change.

Hello

There should be a fix rolling out for this issue in the next 24-48hours.

Hello

Thank you for the details.

I’ll pass them onto the development team for further investigation.

Hello

For further investigation, please answer a few quick questions

• Which regions were you playing PVP in that made your teams disappear?
• Does this bug of team disappearing happen even if you are only playing in one region?
• What were the troops in your PVP teams?
• Please provide your Invite Code.

Hello

Thank you for the screencaptures and for the provided invite code.

I’ve made the development team aware of this issue!

Currently the gold bonus should be working for PVE, and the fix for PVP should be rolled out in the coming 24 hours.

Hello

Thank you for the screencaptures and the reports.

Just wanted to give a quick heads up that this issue has been reported to the development team!

Hello

I’ve notified the development team today again about this issue.

I can confirm that we are still investigating and to keep an eye out for any updates.

In the meantime, I’d recommend troubleshooting steps such as clearing your cache just in case!

Thank you all for your patience

Hello again

Just wanted to let you know that I’ve let the development team know about this issue!

Hello

For further investigation please answer some quick questions:

• Please confirm which troop you used Copycat on?
• Please provide your Invite Code

Hello

Please Contact Support via Tickets with a screencapture of your purchase receipt!

Please also provide an Invite Code in the same ticket.

Hello

Thank you for the screencaptures and for confirming these issues.

I’ve let the development team know about these issues and also included both of your screencaptures into the report!

Hello

Thank you for the screencapture.

I’ve let the development team know about this issue and included your picture into the report.

A quick question for the investigation:

• Did you play any other game modes such as Explore?

Hello

Thank you for including your current resolution.

I’ve let the development team know about this issue!

It seems that you have found a workaround in the meantime. If that doesn’t work, please try opening and closing Gems of War to refresh the UI.

Hello

Thank you for the report.

This is currently a known issue to the development team who are working actively on resolving this issue!

Apologies for the inconvenience, and it’s perfectly understandable to be frustrated.

Thank you for your patience in this particular matter. It is greatly appreciated.