EA_Aljo

EA_Aljo


17 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Cubcos.

 

If you no longer have access to the email on your account, or if you don't know what that email as, contact an advisor here so they can assist with this. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @Player_f3lph9uk.

 

Please see my previous response for help with this. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

@@Wrede 

 

If resetting your password isn't working, chances are good you're on the wrong account. Apex was never played on the account you're posting on so most likely that's the case. If you don't know the email of your EA account, open a case with a live support advisor here so they can go through the account recovery process.

Comment
    EA_Aljo on Forums - Thread - Direct

@MetalGr81 

 

There isn't a way to find the email address for your account if you can't log in to any of our games. Since you don't know the email, you'll need to contact an advisor here so they can go through the account recovery process. 


13 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

@Andimthevaccine 

 

Sorry for getting back to you so late. You should be able to open a case and choose chat, phone or email support here. If chat isn't showing up, try using a Chrome browser in incognito mode. If that still doesn't work, you can try logging in with a different email address to see if chat shows up.

Comment
    EA_Aljo on Forums - Thread - Direct

@Ajin333 

 

What troubleshooting have you performed so far? If you haven't yet, try updating your DNS servers with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8...

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Comment
    EA_Aljo on Forums - Thread - Direct

@Ajin333 

 

That's great you're wired. It's definitely better than wireless. We'll try to find out why you're having trouble though still. What system are you playing on?

Comment
    EA_Aljo on Forums - Thread - Direct

 

@xpl0its 

 

If you like, we can go through some connection troubleshooting. What system are you playing on and are you on a wired or wireless connection?


12 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

@bingylmao 

 

If you can't use a wire due to distance to the router, a powerline adapter might be a good solution. That has helped a lot of people in that situation. You also can try using alternate DNS servers with these ...

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Comment
    EA_Aljo on Forums - Thread - Direct

@barbamiagr

 

Have you tried opening the ports for Apex? They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. Also, have you power cycled your modem/router since this started happening?

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @ItsTravisM.

 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @barbamiagr.

 

It sounds like you're saying you randomly disconnect from games. I'll try to help with this. Are you on a wired or wireless connection? Thanks!


11 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @SlothKing364.

 

Try going to www.origin.com and reset the password for your EA account. Not the new account you created, but the original one you play our games on. If you don't know what that is, contact @EAHelp through Twitter or open a case with a live support advisor here: ...

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10 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @MetalGr81.

 

You shouldn't be able to create a new EA account with the same email as another account. So, most likely, your account is on a different email. Have you tried resetting the password for any other EA accounts that might be on a different email?

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Commander62001.

 

A live support advisor should be able to help with this. You'll need to contact them through either chat or phone support. That can be done here. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @bingylmao.

 

Would you be able to switch to a wired connection or is your router too far away?

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @JoeMcNutty.

 

Normally, this can be resolved by resetting your password at www.origin.com. Please try doing that and let me know if you still have this issue or not. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @dragonkings1234 

 

For help with banned accounts, please see the following article. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

@kayleesi91 

 

If your brother doesn't know the email of his account, he'll need to contact a live support advisor here. They'll step him through the account recovery process.


07 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

@craigdun77 

 

Are you sure you're resetting the password for the right account? The one you're posting with doesn't have a PSN ID linked to it so if that's the account you're resetting the password for, it won't make a difference.

 

I'm about to head out for the weekend. If you still need some help with this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

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