EA_Aljo

EA_Aljo


10 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

@Popa2caps 

 

Good call on the bacon! That should probably be one of the first things you do when it comes to network issues Tongue out

 

Have you tried alternate DNS servers? If not, try these steps. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

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    EA_Aljo on Forums - Thread - Direct

Hi there, @Thi20345.

 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!


08 Sep

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    EA_Aljo on Forums - Thread - Direct

Hi there, @xMasterMonksx.

 

Let's see if we can get that disconnect issue handled. First, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!


03 Sep

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    EA_Aljo on Forums - Thread - Direct

@Lucis133 

 

That's not at all what I'm saying. There's an issue with reporting at the moment and hopefully, we'll have it resolved soon. This is working for the vast majority of the people playing, but for some reason, some of you are experiencing this. We are constantly looking at reports and taking action on accounts.


02 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @TRAYARCK.

 

Did you also power cycle your console? If you're on PC, did you restart it? This should be done when you power cycle your network equipment.

Comment
    EA_Aljo on Forums - Thread - Direct

@Lucis133 

 

Thanks for letting me know. After asking around, it seems there have been a few other reports of this. For now, you'll have to report people through the instructions here. Apologies for the trouble!


01 Sep

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    EA_Aljo on Forums - Thread - Direct

@musaazman 

 

I'll try to help with this. What system are you playing on?


31 Aug

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    EA_Aljo on Forums - Thread - Direct

@Lucis133 

 

Are you not seeing the triangle with an exclamation mark in it as described by the article here?


27 Aug

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    EA_Aljo on Forums - Thread - Direct

@xElsa_vNova 

 

You'll need to go through the account recovery process. To do that, open a case with an advisor here. Thanks!


24 Aug

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    EA_Aljo on Forums - Thread - Direct

@doppioXins 

 

Great! Glad to hear you figured it out. If anything else comes up, let us know. Have fun and stay safe Standard smile

Comment
    EA_Aljo on Forums - Thread - Direct

@xElsa_vNova 

 

Where exactly are you trying to sign in and what device are you using? We're not getting other reports of this so we're not aware of any issues.

Comment
    EA_Aljo on Forums - Thread - Direct

@xElsa_vNova 

 

Try using a Chrome browser in incognito mode. Let me know if that works for you. Thanks!


23 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @xElsa_vNova.

 

You can update the email for your EA account by logging in at www.origin.com and going to the account settings. To do this, mouse over your name in the lower left. Then, choose EA Account and Billing. Next, where it says Email Address, click the link that says Edit. Let me know if that helps or not. Thanks!

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    EA_Aljo on Forums - Thread - Direct

Hello, @Shaddix08 

 

Can yo give me some more details? What exactly is happening?

Comment
    EA_Aljo on Forums - Thread - Direct

@CompleatBeet_963 

 

Instructions for reporting PS4 players are in that article. That's the only way to report abusive behavior currently.


20 Aug

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    EA_Aljo on Forums - Thread - Direct

@Theta101 


Great! If you need help with anything else. Please let us know. Have fun and stay safe Standard smile

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Theta101.

 

For help with banned accounts, please see the following article. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

@ONCE_Cosmos 

 

You've got some really high ping times and some packet loss. Where are you located? It's possible the bad results are due to your distance from the server you're pinging. Also, do you play on a wired or wireless connection?


19 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @CompleatBeet_963.

 

You should also be able to report players by following the steps here. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

@KZG_BinomSkuyy 

 

Can you run a UO Trace and screenshot me the results? Instructions are here. Thanks!




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