EA_Aljo

EA_Aljo



03 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @AbemaruX 

 

At the moment the following languages are supported on Answers HQ:

 

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30 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Delishnnn 

 

At the moment the following languages are supported on Answers HQ:

 

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18 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @hopehopekissmw 

 

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information on bans, as well as instructions for disputing them. Thank you.

Aljo.png... Read more

17 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @BoninYa 

 

We're not able to help with banned accounts over Answers HQ. If you haven't submitted 3 disputes already, please follow the instructions here for disputing the ban. Thank you.

Aljo.png... Read more

15 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @xhChopin 

 

At the moment the following languages are supported on Answers HQ:

 

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08 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@bingminer 

 

The case will most likely show up within 24 hours. If you got an email the case was submitted, your case should be awaiting investigation by Terms of Service.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@bingminer 

 

There are no online consultants available for bans. You'll need to submit a dispute so they can review the ban for any issues.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @bingminer 

 

We're not able to help with banned accounts over Answers HQ. Please follow the instructions in the article here for submitting a dispute. Thank you.

Aljo.png... Read more

03 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @coughfe 

 

I'm sorry to say, we cannot transfer your content and progress to another platform account.

Aljo.png
Comment
    EA_Aljo on Forums - Thread - Direct

@IAmGamerFun 

 

If someone else accesses your account and does something that breaks the rules, that is still your responsibility as it is is up to you to make sure others aren't able to play on your account. You're welcome to dispute the ban by following the instructions in the article ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@blankwinder 

 

Even with new evidence, you've already had 3 investigations. The ban will not be overturned.

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02 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @IAmGamerFun 

 

Normally, you're sent an email with the general reason for the ban. Be sure to check any spam/junk folders. If you still can't find it, a case can be opened with an advisor. They should be able to let you know. Cases can be opened by following the instructions here. They also can su...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @blankwinder 

 

If you have already submitted 3 disputes and ToS has not overturned the ban, it will need to remain in place. If you have not submitted 3 disputes yet, please follow the instructions here to request another...

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01 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Jacksonbreno568 

 

We're not able to help with banned accounts over Answers HQ. More information on bans, as well as instructions for disputing them, can be found in the article here. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

@DoctorOfGhetto 

 

As long as you remain on a wireless connection, this will continue to happen. I recommend using a wire. If that's not possible, it would be good to look into using a powerline adaptor. Those have been a very good solution when using a wired connection is not possible.

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27 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Reaper48YT 

 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor so they can investigate this. Instructions for that can be found here. Thank you.

Aljo.png... Read more

26 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Boogsan 

 

You're very welcome. If you have any other issues, please reach out again. Good luck!

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Boogsan 

 

We're not able to help out with bans over Answers HQ. You'll need to submit a dispute so that Terms of Service can investigate this. Instructions for that can be found in the article here. Thank you.

Aljo.png... Read more

25 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@PikaGamer1256 

 

An advisor should be able to look into this for you. To get in touch with one, please follow the instructions here for opening a case. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Radog0d 

 

Accounts cannot be unlinked from a banned EA account as mentioned in the article here

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