EA_Aljo

EA_Aljo


23 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @SaPaRtAn3O0O 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @geek_rikuchan093.

 

We're not aware of anything changing with account transfers. Are you saying you want to move your gamertag, PSN ID or EA ID to a different EA account?

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    EA_Aljo on Forums - Thread - Direct

@deulco 

 

Your country may not support the callback option. You can try logging in using a different email to see if the chat shows up.

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    EA_Aljo on Forums - Thread - Direct

@iim_Diz 

 

Can you also run the Pathping test? How to do it is in the instructions. Thanks!


22 Jul

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    EA_Aljo on Forums - Thread - Direct

@iim_Diz 

 

Good. That's much better than wireless. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

...
Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @iim_Diz.

 

I'll try to help find out why you're having connection trouble. First, are you on a wired or wireless connection?

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    EA_Aljo on Forums - Thread - Direct

Hi there, @WileyCantstopme.

 

It's not possible to connect a PSN ID to an Xbox account. You can connect both an Xbox gamertag and a PSN ID to an EA account though. Is that what you're trying to do?

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    EA_Aljo on Forums - Thread - Direct

@UnslightlyDeer 

 

Ok. Let's see if restoring your licenses will help. That can be done with these steps. Also, rebuild your database with the instructions ...

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    EA_Aljo on Forums - Thread - Direct

@UnslightlyDeer 

 

Thanks for trying. Next, go to www.origin.com and reset the password for your EA account. Try again and let me know what happens. Thank you.


21 Jul

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    EA_Aljo on Forums - Thread - Direct

@DocWade82 

 

Sounds good. Let me know how it goes. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

@DocWade82 

 

Did you already perform the power cycling steps I mentioned previously? If so, let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens.

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @DocWade82.

 

Are you playing on a wired or wireless connection?

Comment
    EA_Aljo on Forums - Thread - Direct

@deulco 

 

Try using a Chrome browser in incognito mode. Let me know if that helps or not.

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    EA_Aljo on Forums - Thread - Direct

@GGGamer511 

 

Great! If you have any other issues, please reach out to us again. Have fun and stay safe Standard smile


20 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @deulco.

 

I took a look at your account. Please contact an advisor here. They should be able to assist with this. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @GGGamer511.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @UnslightlyDeer.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

@TheFIn91 

 

Great! If you have any other issues, let us know. Stay safe and take care Standard smile


17 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @TheFIn91.

 

Are you still having trouble with logging into the Apex servers? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Stormchaser2043.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know what happens. If that doesn't help, please tell me if you're on a wired or wireless connection. Thanks!




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