EA_Aljo

EA_Aljo



21 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @whoisantt 

 

If you changed the linked accounts, your content and progress will be lost. To get it back, you'll need to relink the original accounts. However, accounts can't be linked again for 6 months. More information on this can be found here.

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18 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @VanguardV1nce 

 

We're not able to help with banned accounts through Answers HQ. The article here as more information on bans as well as instructions for disputing them.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Chansuts636 

 

We're not able to help with banned accounts through Answers HQ. Please see the article here for more information as well as instructions for disputing bans.

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10 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

@AdolfusBallerman 

 

It depends how busy they are, but usually you have a response within a few days.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @AdolfusBallerman 

 

A warning can be given when an issue doesn't quite warrant a flat out ban. It's not guaranteed that you'll get one as the Terms of Service you agree to before playing our games already covers this. You're welcome to dispute the ban by following the instructions in the article here....

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @IIISamuraiIII 

 

You're welcome to dispute the ban. To do that, follow the instructions in the article here.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @WhtCamy9 

 

I'm very sorry, but we can't help with banned accounts through Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another. Instructions for that can be found here. Thank you.

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Comment
    EA_Aljo on Forums - Thread - Direct

@Hacklesz 

 

You're very welcome. If you have any other issues or questions, let us know. Good luck on the battlefield!

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Hacklesz 

 

Games come and go from EA Play and we normally announce in advance when a game is leaving. When a game is removed from EA Play, it is no longer playable without being purchased.

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09 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@D0ktorMiki 

 

Great. ToS will send you an email when the investigation completes.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@D0ktorMiki 

 

There is a link to the instructions for submitting disputes in my previous response.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@D0ktorMiki 

 

Nobody is able to help with this over Answers HQ. You'll need to submit another dispute.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @D0ktorMiki 

 

We're not able to help with banned accounts through Answers HQ. For more information, take a look at the article here. It also has instructions for disputing bans. Thank you.

Aljo.png... Read more

06 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Gucci_Snake23566 

 

Thanks. Did you try the power cycling steps I mentioned previously?

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05 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@kobeapbt 

 

Most likely, this is related to the linking/unlinking of accounts. An advisor should look in to it since we can't help with account issues on Answers HQ. To get in touch with one, please open a case here. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Gucci_Snake23566 

 

What platform are you playing on?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@kobeapbt 

 

You should be able to link your gamertag to a new EA account. Did you do that and you still can't access the store? None of your previously acquired content or progress will carry over though.

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03 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@kobeapbt 

 

You shouldn't need to uninstall. One you get the new account created and linked, try loading in to the game.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@kobeapbt 

 

You should be able to play with your account unlinked now, but the downside is starting over. Unfortunately, that's your only option. The only way to get back everything is to link your gamertag to the original EA account.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @kobeapbt 

 

I'm very sorry to say, but this is what happens when you unlink your account. The only way to get everything back is to link your gamertag again to the original EA account.

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