Original Post — Direct link

This is my 2nd forum post seeing as I cannot see my last one. I woke up this morning to find that my account had been permanently banned due to "cheating" I have never cheated on any game and I'm confused on first off why I was banned, my account has 2fa and a very long password, I also checked my game replays and the only ones there were games I remember playing. So its definintly not an issue of someone hacking my account and using it as a cheating account. And I'm also confused as to why I Haven't been unbanned yet. I put in an appeal nearly 5 and a half hours ago explaining my situation to no avail. Has this always been an issue? I see other people on the forums explaining their situation similar to mine, Or is this something new?

almost 4 years ago - Ubi-Karl - Direct link
Hey MajinBuusBoobs,

Thanks for reaching out to us.

I have reviewed your ticket and can see what you're referring to.

Regrettably as the appeal was denied, our Support team is unable to assist you any further with this.

If you do however have a strong case and firmly believe there was a mistake somewhere, you might have some luck contacting BattlEye, however I do not want to set any expectation for this.
over 3 years ago - EA_Barry - Direct link

@EK_Aikon 

 

If you have already gone through the steps below, we will need you to wait for our response. 

 

The team involved in ban appeals is very busy presently and replies are taking longer than usual.

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

barry.png
over 3 years ago - EA_Illium - Direct link

Hey @xmedina 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our post with more information.  

  

Regards,

- Illium

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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over 3 years ago - EA_Illium - Direct link

@Annaky28 We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our post with more information.   

   

- Illium

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over 3 years ago - EA_David - Direct link

Hi, please don't post personal info here, we've removed that now. 

If your account has been suspended, please reach out to support, check this page for more info: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

over 3 years ago - EA_Aljo - Direct link

Hi there, @GARV3Y.

 

It's possible your account was hacked. To get help with that, please see the following article. For the ban, you'll need to wait until the investigation completes for more information. ToS will email you when that happens so keep an eye out. Thanks!

about 3 years ago - EA_Barry - Direct link

@kelisakuneng 

 

Our Terms of Service team has the final say on account actions, If you have already followed the steps below, there is nothing further we can do.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

barry.png
almost 3 years ago - EA_Mako - Direct link
@JJayhawk2024
If that turns out to be the case, you're welcome to send in a second appeal to have a separate person from the Terms of Service team look through everything again.

Ultimately the decision for an initial ban and any appeals are based on what we can verify in our records for the game and account activity.

That's something that can only be done by the TOS team and they'll have the final say, so it really just depends on what they find in their review(s). Mako.png
almost 3 years ago - EA_Mako - Direct link
@JJayhawk2024
That would be based on our internal records and information, so not something we would share I'm afraid, no.

You should have received an email with some general information, but there wouldn't be anything as specific as a particular play available to share. Mako.png
almost 3 years ago - EA_Aljo - Direct link

Hi there, @NekoNoTenshi.

 

Nobody will be able to go into detail on why you were banned. You're just told the general reason for it. The best you can do is submit a dispute. That can be done through the following article. Thank you.

Aljo.png
almost 3 years ago - EA_Aljo - Direct link

@NekoNoTenshi 

 

You were emailed the reason for your ban. We can't discuss this on Answers HQ, but you're welcome to contact an advisor and they can tell you the general reason for your ban. They won't go into greater detail than you were given in the email though. Keep in mind, when you first play our games you agree to the Terms of Service. When these are violated, action can and most likely will be taken against your account.

 

@goddepiedra123 @ellecheman 

 

Please see my first response for assistance with banned accounts.

Aljo.png
almost 3 years ago - EA_Aljo - Direct link

@NekoNoTenshi 

 

Those emails are sent by real people. Not bots. Yes, they will use a canned email, but they are sent by a real person that investigates the account. If there have been multiple disputes submitted and none have turned up evidence that the rules were not broken, it means they have found the account in violation through multiple, thorough investigations. There is nothing we can do to help through Answers HQ. I'm very sorry.

Aljo.png
almost 3 years ago - EA_Cade - Direct link
Hi @TheN1ghtlock,

If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ. Aljo.png
almost 3 years ago - EA_Cade - Direct link
Hi @TheN1ghtlock,

I can't really speculate on why the new account was banned, you would need to take that up with the Terms of Service team on the new account for any information related to a ban. Aljo.png
almost 3 years ago - EA_Mako - Direct link

Hey @PapalFinger,

 

Afraid this is not something we're able to review on the forums, but if you reach out to our Terms of Service team they can absolutely take another look at that ban for you.

 

If you haven't already, you can create a case with the steps here: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

They'll investigate and reach back out to you after email as soon as that is complete. 

Mako.png
almost 3 years ago - Ubi-Milky - Direct link
Hello Shaii444ko, welcome to the forums.

If you have already tried to appeal your ban and had a denial for cheating, I am afraid we are unable to help further once a decision has been made.

We are also unable to discuss bans in the forum in detail.

Please make sure to follow our Code of Conduct and make sure to secure your account -
https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2
over 2 years ago - EA_Darko - Direct link

You will need to speak to our Terms of Service team @PurpleSnek.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

Darko.png
over 2 years ago - EA_Mako - Direct link

Hey @Balex112,

 

I'm afraid we're not able to review any account actions on the forums, so you'd need to speak with our Terms of Service team in this case.

 

Before reaching out I would definitely suggest going through these security steps especially if it's been a while since you last played.

 

You can create an appeal by going through the following steps:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

The ToS team will reach back out to you via email once they've completed the investigation, so I would keep an eye out for that email in the meantime, thanks! 

Mako.png
over 2 years ago - EA_Lanna - Direct link

Hi @Flardryn01

 

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you'd like to appeal the ban. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

 

In terms of the Apex rules and what can result in bans, this article shares some information on that:  "Play by the rules in Apex Legends".

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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over 2 years ago - EA_Lanna - Direct link

Hi @Flardryn01,

 

Your ticket/appeal has to enter a queue and once it reaches the top of that queue it then needs to be investigated which differs each time as no two cases are identical. I'll share this quote from here "When will I hear from you about a ban or suspension?":


@EA_Help wrote:

We review each form we get on a case-by-case basis. While we try as hard as we can to reply within five business days, we’re human. Sometimes we’ll need longer to do it right.

Look for emails from [email protected]. We send our first emails about bans and suspensions and our replies to you from that address.


Essentially, there isn't any set time we could offer for a response. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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over 2 years ago - EA_Darko - Direct link

You will need to speak to our Terms of Service team @LHQNDY.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

Darko.png
over 2 years ago - EA_Darko - Direct link

Hey @LHQNDY if our TOS team has denied your appeal then I'm sorry to say but there is nothing that we can do to change this on AHQ.


Darko

Darko.png
over 2 years ago - EA_Lanna - Direct link

Hi @Flardryn01,

 

Sorry for the delay in responding. Your tag got lost in a sea of notifications.

 

If you're in any way concerned your appeal case is not on it's way to the Terms of Service team, definitely link in with the support team.  Keep in mind, the support team are in the same position we are here on the forums, they can't help with the ban itself or investigate it. They will, however, be able to double check the case statues for you and help to ease those concerns or if the case failed to send to Terms of Service the advisor will correct that asap, etc. Once they get a good look at it, they'll be better able to chat to you about your case.

 

You can connect with them using one of these channels:

 

  • EA Help website - Phone/Chat/Email - Availability may vary 
  • Twitter - Select the message icon to get assistance 
  • Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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over 2 years ago - EA_Barry - Direct link

@lel__warrior 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

barry.png
over 2 years ago - EA_Lanna - Direct link

Hi @lel__warrior

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

over 2 years ago - EA_Lanna - Direct link

Hi @hoodnettles

 

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. 

 

It may also help to know what EA might apply a ban for and if any of those apply in this case. This article: "Play by the rules in Apex Legends" talks about Apex and the rules.  

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

over 2 years ago - Seawolf - Direct link

I apologize for any confusion around your ban but the forums are not a place to discuss moderation decisions and we cannot impact ban appeals.

over 2 years ago - EA_Mako - Direct link

Hey @bc5000,

 

I'm also not seeing any cases created for this, so you may need to try again with a specific link.

 

Please be sure you've gone through these specific steps to appeal this ban with our Terms of Service team:

 

That will create a case for the ToS team to investigate, and they will reach back out to you via email as soon as that investigation is complete.

Mako.png
about 2 years ago - EA_Darko - Direct link

Hey @robertalx2703 you will need to speak with our TOS team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact usat the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

Darko.png
about 2 years ago - EA_Aljo - Direct link

Hi there, @sentientcup 

 

Unfortunately, we're unable to help with banned and/or hacked accounts. There are a couple of articles that can help with these. For banned accounts please see this article. You can find assistance with hacked accounts here. Thanks!

Aljo.png
about 2 years ago - Ubi-SpaceCats - Direct link

@sleeedai Hi there, if the appeal to dispute the ban on your account was denied, Ubisoft Support has no ability to overturn a ban placed on your account. No further review will be made, and any inquiries into such will be met with the same answer.

about 2 years ago - Ubi-Milky - Direct link

Hello @bokumore
 
Your account can be temporarily sanctioned for varying amounts of time due to repeatedly breaking the Siege Code of Conduct or disconnecting from Ranked matches multiple times or being reported by other players. You can also be given a permanent ban, depending on what the offence was.
 
The actions that can lead to temporary and permanent bans can include >
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Repeated disconnections
- Cheating or using an unfair advantage
- Illegal behaviour/activity 
- Account buying/selling
 
Please read our updated Code of Conduct here > https://www.ubisoft.com/en-gb/game/rainbow-six/siege/news-updates/4h4MEtQwhxnOtNrH6KGMi2/rainbow-six-siege-code-of-conduct
 
Ubisoft Support are unable to lift any temporary bans as this is handled automatically by the game.
 
Permanent bans may be appealed, but we can only do this once for your account. You can get in touch with us about this, via this link > https://www.ubisoft.com/help/contact
 
We are unable to discuss player's bans in the forum in detail, so this thread will be closed. Thank you for understanding.

about 2 years ago - EA_Darko - Direct link

In relation to any ban @GhostSHW1, you will need to speak to our Terms of Service team

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

Darko.png
about 2 years ago - EA_Darko - Direct link

You will need to give our team time to investigate and respond @GhostSHW1,

 

Darko 

Darko.png
almost 2 years ago - EA_Mako - Direct link

Hey @imcrackedboi,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

Please be sure to reach out to our Terms of Service team with these steps.

 

They'll be able to review this and will reach out via email once they complete the investigation, thanks!

Mako.png
almost 2 years ago - EA_Lanna - Direct link

Hi @TheFlagellant123

 

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

almost 2 years ago - EA_Mako - Direct link

Hey @0H7Fp2Oe5t,

 

If this all took place while you were away and not even accessing the account, I would definitely go through these security steps as much as possible to make sure no one else may have access to your account info. 

 

After that point please try creating a new appeal with these steps rather than resuming a prior case. That will send the appeal directly to our Terms of Service team to have them investigate this situation further.

 

If that's also still giving you trouble, I would suggest reaching out to support directly. They will be unable to review the ban itself, but can help make sure the account has been re-secured and should be able to make sure your case is passed along to the ToS team from that point.

Mako.png
almost 2 years ago - EA_Lanna - Direct link
Hi @Smoked_de,

I mentioned it above but we won't have that information on here. Please check out the pinned post for more on that and follow the advise if it applies to you.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

almost 2 years ago - EA_Lanna - Direct link

Hi @TrueRacer1

 

Our Terms of Service team can take a look for you if you think there's been a mistake. Please fill out the webform to send in an appeal to that team.

 

EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

almost 2 years ago - EA_Illium - Direct link

Hi @MonstuRrInerGee,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

    

  

Thanks!    

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
over 1 year ago - EA_Mako - Direct link

Hey @gloomfilla,

 

I'm afraid we cannot review or make any changes to account actions on the forums.

 

While you may receive some templated replies, appeals are reviewed by actual members of our Terms of Service team and are not handled by bots.

 

You're welcome to submit an additional appeal to have this looked into again, though if our ToS has completed multiple reviews and decided not to remove an action, I'm afraid that will be final and not something we can change here either.

Mako.png
over 1 year ago - EA_QueenBee - Direct link
Hey @Adapik,

Unfortunately we're not able to help or provide information about bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look into this for you.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
over 1 year ago - EA_QueenBee - Direct link
@Adapik,

Apex should run fine on Linux and the Steam Deck (Which uses Linux), so there shouldn't be any reason you'd be banned for normal play on that OS.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
over 1 year ago - EA_QueenBee - Direct link
@Adapik,

Unfortunately we're not able to provide information about bans here on the forums. I wish I could be of more help, but bans just aren't something we're able to look into here.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
over 1 year ago - EA_QueenBee - Direct link
Hey all,

I'm going to lock this thread as it's going massively off topic. I appreciate that you're trying to help Adapik, but Apex doesn't run like a game like Battlefield does.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
about 1 year ago - Ubi-Clem - Direct link

Hey guys, thank you for posting.

I'm sorry to hear that you are currently facing a permanent sanction.

I'm afraid there is not much we do from the forums as this type of request has to go through our 1-to-1 channels to get the investigations going.

Please reach out to us through any of your preferred channels below:
Support - Facebook - Twitter

Thank you!

about 1 year ago - Ubi-Froggard - Direct link

Hey @iiTzGeo

I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it and will need to be handled through the ticket as it's not something we can discuss in a public channel. 

8 months ago - EA_QueenBee - Direct link
Hey @xavior03,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look at this for you.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
8 months ago - EA_Mako - Direct link

Hey @duffyfunk3,

 

You should receive an email with some additional details whenever there's an action on your account, such as a ban or suspension.

 

Since you haven't played in a while and may not be sure when that showed up, it would generally be best to reach out to our Terms of Service team directly to appeal the ban.

 

You can follow these steps to create an appeal: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

 

Our ToS team will reach back out to you via email once they've completed the investigation, so please keep an eye out for that email to arrive.

Mako.png
4 months ago - EA_Pythia - Direct link

Hello @0ALPELAHZAP0,

 

please contact EA Support to dispute a ban. We cannot help you with this issue here in the forum.

 

https://help.ea.com/en/help-home/ 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
4 months ago - EA_Pythia - Direct link

Please wait several days as it takes time for the team to review a ban. You can check the status of your case here.

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
4 months ago - EA_Pulsar - Direct link

Hey @pogegg 

We cannot check the reason why your account was sanctioned, so please contact our dedicated Terms of Service team. The team will investigate this for you.  

 

Here are the steps you need to follow to reach them using the web form: 

  

Get information about your EA Account lock, ban, or suspension  

EA_PulsarAHQ