EA_Aljo

EA_Aljo



30 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

I'm now locking this thread to prevent further "necro-posting". Please see my previous response for more information on bans.

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Comment
    EA_Aljo on Forums - Thread - Direct

@FanBanned 

 

It can take a few days to get a response from Terms of Service. You're also welcome to create a new case to get in touch with an advisor to ask them what the status of your dispute is.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @FanBanned 

 

We're unable to help with banned accounts over Answers HQ. It sounds like you've already submitted a dispute so please keep an eye on your email for a response from ToS. More information on bans can be found in the article ...

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29 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @k9s4mf0raa84 

 

We're not able to help with hacked accounts over Answers HQ. The article here should help. An advisor should be able to assist as long as you can pass account ownership verification. To get in touch with one, follow the instructions in this ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @zbadontwitch 

 

We're not able to help with bans over Answers HQ. An advisor can check to see if there's a ban. To get in touch with one, please follow the instructions here. Thank you.

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Comment
    EA_Aljo on Forums - Thread - Direct

@whythenha 

 

If you still have not received a response, please open a new case with an advisor so they can check for one.

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24 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @snovianhy 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @50355088 

 

You'll need to again dispute the ban on your account. To do that, please follow the instructions here. Thank you.

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22 May

Comment
    EA_Aljo on Forums - Thread - Direct

@whythenha 

 

You'll have to contact an advisor to see if there's an update on your case. It can take several days to get a response back from Terms of Service.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @whythenha 

 

We're not able to help with bans over Answers HQ. You'll need to submit a dispute so Terms of Service can investigate your account. To do that please follow the instructions in this article. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

@traifbest 

 

Try these steps to start a chat with an advisor:

 

  1. Go to https://help.ea.com/en/help-home/
  2. Type EA Account into the search field
  3. Select the EA Account tile
  4. Click on See more topics
  5. Click on 'I need to update my EA account information'
  6. Click on the option for chat
Aljo.png... Read more

21 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @traifbest 

 

You can find more information on account linking/unlinking in the article here. When you unlink an account, all content and progress are lost so make sure you're ok with that before going through with the unlinking. Also, this can only be done once every 6 months so that might be why the button isn't showing up. If that's not the issue, try opening a case with an advisor here so they can help with this. Thanks!

Aljo.png... Read more
Comment
    EA_Aljo on Forums - Thread - Direct

@p1ckypick 

 

If ToS is not lifting the ban after 3 disputes, it will need to remain in place. I'm sorry to say, there's nothing else that can be done.

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Comment
    EA_Aljo on Forums - Thread - Direct

@TheKirasabi 

 

I had to remove your ID as well as images showing offensive names. Do not post the same thing that got you banned here in the forums. Chances are good that can get your account actioned here as well.

 

We can't help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article ...

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Comment
    EA_Aljo on Forums - Thread - Direct

@CuteBaby0 

 

It can take a few days to get a response from ToS. You're always welcome to open a case with an advisor to see if they have an update. In case you didn't receive the email. Cases can be opened here.

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20 May

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Will5d 

 

It would be best to submit a dispute with Terms of Service. Instructions for that can be found in the article here. Thank you.

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Comment
    EA_Aljo on Forums - Thread - Direct

@Puddingtlme 

 

No worries. Just keep it in mind going forward. Thank you.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Puddingtlme 

 

I had to remove the player ID from your post. That is against the Answers HQ rules regarding "naming and shaming". Please report players using the instructions in the article here. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Anvarheydari 

 

We're not able to assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes, please submit another by following the instructions here. Thank you.

Aljo.png ... Read more