EA_Aljo

EA_Aljo



31 Oct

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @immvoltage 

 

I'm very sorry to say, but content and progress cannot be transferred to another account.

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15 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @ghubtiiox6il 

 

The ban is for 7 days so that's what you will see for the length of the ban. After those 7 days are up though, you should be able to play again.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@miaaaw 

 

You should be able to go to help.ea.com. Then choose Apex Legends. Next, choose "I want to dispute a ban or suspension". You may need to click the See more button and then "Manage my account" on the left side.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @miaaaw 

 

You had posted this on the FIFA Mobile forums. I moved it to Apex Legends. As far as your issue goes, we can't help with banned accounts through Answers HQ. The article here has more information, as well as instru...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@CrazyCousins0194 

 

There is no one you can talk to about this. I'm now going to lock this thread as the correct answer has been given and there is nothing we can do over Answers HQ to help.

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14 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @CrazyCousins0194 

 

If ToS reviewed your account 3 times and declined to lift the ban, it will need to stay in place. This not an issue that can be resolved over the phone.

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13 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

@Someone5468 

 

Yes. You should receive an email sometime after reporting someone letting you know if action was taken or not. If you have any other issues, please reach out again. Good luck and have fun Standard smile

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Comment
    EA_Aljo on Forums - Thread - Direct

@Someone5468 

 

Without knowing what that email says, I can't really provide any details. Does the email only say Positive Play Charter and nothing else?

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09 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @emmmmmhhh 

 

At the moment the following languages are supported on Answers HQ:

 

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07 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @LinDrung 

 

We're not able to help with hacked accounts through Answers HQ. You can find out more information in this article. You can also contact an advisor for assistance by opening a case here.

Aljo.png... Read more

06 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @2318o4 

 

I'm sorry to say, but we're not able to give back those points.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @atrocee 

 

We're not able to help with missing content over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @bundyxo 

 

We're not able to help with banned accounts through Answers HQ. You can find out more information, as well as instructions for disputing bans, in the article here.

Aljo.png... Read more

05 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @salatagod 

 

We're not able to help with banned accounts through Answers HQ. For more information, as well as instructions for disputing bans, please see the article here

Aljo.png... Read more
Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @smallcepi 

 

You had posted this on the FIFA Mobile forums. I moved it to the Apex Legends boards. Regarding your banned account, that's not something we can help with. You can find more information on bans, as well as instructions for disputing them, in the article ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@A7X42069 

 

There is a 6 month limit for linking/unlinking accounts. You'll have to wait until that time passes to link it again.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @A7X42069 

 

When you unlink an account, all your content and progress are also lost. Except for ranks. You will keep this. To get everything back though, you'll need to link the old account again.

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18 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

@ImMrMeeSeeks123 

 

Do you have another controller you can try? It would be good to rule out any controller issues.

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14 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

@LD2065 

 

An advisor can give you the general reason. It would be the same as the email you received about this.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @LD2065 

 

I'm very sorry, but we're unable to help with banned accounts through Answers HQ. You can find out more on bans in this article. It also contains instructions for disputing them. Thank you.

Aljo.png... Read more