@eduardoveloso wrote:
I got the same problem, Still trying to use the chat but has a terrible prompt and it's impossible to understand a reply. My PSN account has the following mail linked: 2c*****@disabled.ea.com neve saw it
Why is it impossible to understand the replies?
You'll need to contact an advisor to get help with account related issues.
Hello, @hre7lb3dqvhl
We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.
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I'm sorry to say, we cannot assist with banned accounts over Answers HQ. If you have used all 3 of your disputes, the ban will need to remain in place. I don't have any other details on your specific ban.
Thread locked to prevent further "necro-posting". Please follow the links in previous responses for more information on bans.
I'm now locking this thread to prevent further "necro-posting". Please see my previous response for more information on bans.
It can take a few days to get a response from Terms of Service. You're also welcome to create a new case to get in touch with an advisor to ask them what the status of your dispute is.
Hi there, @FanBanned
We're unable to help with banned accounts over Answers HQ. It sounds like you've already submitted a dispute so please keep an eye on your email for a response from ToS. More information on bans can be found in the article ...
Read moreHi there, @k9s4mf0raa84
We're not able to help with hacked accounts over Answers HQ. The article here should help. An advisor should be able to assist as long as you can pass account ownership verification. To get in touch with one, follow the instructions in this ...
Read moreHi there, @zbadontwitch
We're not able to help with bans over Answers HQ. An advisor can check to see if there's a ban. To get in touch with one, please follow the instructions here. Thank you.
If you still have not received a response, please open a new case with an advisor so they can check for one.
You'll have to contact an advisor to see if there's an update on your case. It can take several days to get a response back from Terms of Service.
Hello, @whythenha
We're not able to help with bans over Answers HQ. You'll need to submit a dispute so Terms of Service can investigate your account. To do that please follow the instructions in this article. Thank you.
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Try these steps to start a chat with an advisor:
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Sorry about that. Here's that link - https://help.ea.com/en/help/account/link-your-console-accounts/.
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Hi there, @traifbest
You can find more information on account linking/unlinking in the article here. When you unlink an account, all content and progress are lost so make sure you're ok with that before going through with the unlinking. Also, this can only be done once every 6 months so that might be why the button isn't showing up. If that's not the issue, try opening a case with an advisor here so they can help with this. Thanks!
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If ToS is not lifting the ban after 3 disputes, it will need to remain in place. I'm sorry to say, there's nothing else that can be done.
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