EA_Aljo

EA_Aljo



18 Apr

Comment
    EA_Aljo on Forums - Thread - Direct

@Jayger_TW 

 

Unfortunately, we're not going to be able to help with this. If all 3 disputes have been used, the ban will need to stay in place.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @Jayger_TW 

 

I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.

... Read more

17 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @KaneAK 

 

At the moment the following languages are supported on Answers HQ:

 

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16 Apr

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @PierrelyO 

 

We're not able to help with hacked accounts over Answers HQ. You'll need to contact an advisor to get some assistance. Please follow the steps here to open a case with support. 

 

You can find more information on bans in this ...

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @TauntingRihno 

 

We're not able to help with hacked accounts over Answers HQ. An advisor will need to assist with this. To get in touch with one, please follow the instructions here. Thank you.

Aljo.png... Read more

13 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @zrbg911 

 

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information as well as instructions for submitting a dispute. Thank you.

Aljo.png... Read more

11 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @l000per 

 

An advisor is going to need to look into this for you. Please open a case here so they can investigate your account for any issues. Thanks!

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09 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

@AshPanda1 

 

It's not an automated process. Someone reviews the account to see if the action taken wasn't warranted.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Reinertzen 

 

Try these steps to contact an advisor:

 

  1. Go to https://help.ea.com/en/help-home/
  2. Type EA Account into the search field
  3. Select the EA Account tile
  4. Click on See more topics
  5. Click on 'I need to update my EA account information'
  6. Click on the option for chat

Let me know if that helps or not. Thanks!

Aljo.png... Read more

06 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @somar17suiren 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Thread locked. In the future, these reports need to be sent to a mod or CM via private message.

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03 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

@aerdogmus93 

 

As a test, can you change your connection to use a mobile hotspot? I'd like to see if it works when on a different network than the one you normally use.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@aerdogmus93 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @HUAWEI505 

 

At the moment the following languages are supported on Answers HQ:

 

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @aerdogmus93 

 

Which platform are you playing on?

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02 Apr

Comment
    EA_Aljo on Support Forums - Thread - Direct

@AshPanda1 

 

I get that desire to clap back at someone. However, if you do it in a manner that breaks the rules, chances are good you're going to be actioned for it. As you know, we can't help with bans over Answers HQ. You'll need to submit a dispute if you haven't done that 3 times already. Instructions for this can be found here.

Aljo.png... Read more

29 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

@MyAimbotsEnabled 

 

The best I can advise is to submit another dispute if you haven't done this 3 times already. Unfortunately, there's nothing else I can do to help.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@ZennyJ 

 

Our Terms of Service team investigates every dispute. We don't want to ban anyone. We want everyone to keep enjoying our games so they always do a thorough investigation.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@MyAimbotsEnabled 

 

There is nothing else I can do to help with this. You'll need to wait for a response from ToS. Please keep an eye on your email. Thank you.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @MyAimbotsEnabled 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here.

Aljo.png ... Read more