EA_Atic

EA_Atic



15 Dec

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @kendon03 have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct

Hey, @mcclean02 for Account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
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14 Dec

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    EA_Atic on Support Forums - Thread - Direct
@hakcool04 Do you play APex on other platforms?

/Atic

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11 Dec

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    EA_Atic on Support Forums - Thread - Direct
@IzanamiAbsteR Thanks!

How are your PC temperaturs while playing and how much hardware usage looking? Anything hitting 100%?

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    EA_Atic on Support Forums - Thread - Direct
@iLLNaStyOne Its not uncommon that dust in console being an issue and with the console being 7-5 years old its normal that happens.

But there are other items to test. Clearing local and online storage only remove local items such as settings. Multiplayer is saved on our side.

Does the same issue happen on a different Xbox account?

Worst case would be factory reset the console.

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    EA_Atic on Support Forums - Thread - Direct
@Swift_Wolf7 Glad to hear!

You should get email from us when someone is responding.

/Atic

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    EA_Atic on Support Forums - Thread - Direct
Thanks for the update @Daemunx1 glad to hear it got solved! Standard smile

/Atic

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09 Dec

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    EA_Atic on Support Forums - Thread - Direct

Since when you bought the CPU did you do any BIos update? 

 

Also good call of updating the PSU. Standard smile @monky_origin 

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct

Are you playing with DirektX 12 or 11? @53822_zakzerak @terminalshutdown ...

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    EA_Atic on Support Forums - Thread - Direct

Cheers for the update. Lets hope stays like that! Standard smile @GorunmezGoril 

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct
@DarthDeanI thanks for the update. Standard smile

/Atic

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08 Dec

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    EA_Atic on Support Forums - Thread - Direct
@SirDinkle2187 then I recommend poking EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
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    EA_Atic on Support Forums - Thread - Direct

@iiGasai  You can also try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

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    EA_Atic on Support Forums - Thread - Direct
@ShinaxSISOF if you do see it again gives us a shout.

/Atic

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    EA_Atic on Support Forums - Thread - Direct
@Lojod Thanks for the update! Standard smile

/Atic

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    EA_Atic on Support Forums - Thread - Direct
@rembomy good call! Standard smile

/Atic

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    EA_Atic on Support Forums - Thread - Direct
@_M37H_98_ Thanks for the update!

/Atic

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07 Dec

Comment
    EA_Atic on Support Forums - Thread - Direct

Yeah I was thinking cleaning as removing dust on inside, its being 5 years old I imagine there is quite a lot of dust in there. @iLLNaStyOne 

 

Did you clear local and online saves for Apex, power cycle the console. factory reset the console, try another gamertag? 

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct
@monky_origin What kind of PSU do you have and is anything overclock?

/Atic

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