EA_Atic

Hey, @ShayButta21  sorry to hear about the experience you had with EA support, but to dispute your ban please follow our EA help link https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ The article will have details on how you can dispute the ban.   Outside of that link when it com... Read more

Hey @xOLRxAbex,, i assume you have not pressed the mute button on the headset? On the Xbox mic test is detected there? 

 

Could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. ...

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We updated the Steam version of the game yesterday with fixes towards the Main menu performance. Are you still experiencing the issue? @esther_night  @EliteByDesign101  ...

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Hey, @Thimbus for missing items issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
...

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Hey, @PyraTey  for Account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
...

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Hey @IGuruDevI  try this. 

 

Right click on Apex Legends (in Steam) and click properties where you'll found the "Set launch option" and new window will be open add the code there. 

 

1. +gfx_nvnUseLowLatency 0 to disable NVIDIA Reflex Low Latency
2. +gfx_nvnUseLowLatency 1 to enable NVIDIA Reflex Low Latency

/Atic 

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Hey, @iiGasai have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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Hey @__darkshlash__   could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
...

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@IggieHULK there can be a delay on getting your items on steam and something we are investigating. For now trying resting the game a few times. 

/Atic

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Cheers for the details @Dogdogs_Dogs! What isp do you have?

Do you have a 4g device at home that is not using the same ISP as your PC? Is to try to use it as network device and see if you get the same problems.

/Atic

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Hey, @X2GG5  @HarpoonThe, I had a conversation with our support team, they can help you out with Steam unlinking. 

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
...

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Hey, @Mabezan  for Missing items issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
...

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@btphmininewz  click this link https://help.ea.com/en/contact-us/ and navigate the menus for Apex and should reach an option that says Chat. 

 

/Atic 

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Hey, @Stagnation73  @Leavian ...

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@DrStrangeLug Yeah that’s the pain, I had to do the same remap literally everything. Playing single player was interesting to figure out what everything was when for example Click 1 - 42 to continue.

/Atic

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Hey, @777Victorious777  make sure that all drivers for windows are up to date. 

 

You can also try to do a clean boot to see if there any pro...

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@Kevyn_is_668 Sweet, thanks for the update!

/Atic

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@ScoobKit If you try to put your game resolution to 1080 does that help?

/Atic

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@OMGBigData Glad to hear that you enjoying the game.

Thank you.

/Atic

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@GaryPie thanks for the update!

/Atic

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* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution.

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