EA_Darko

EA_Darko



01 Oct

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @iitzchajbi all we can recommend in a situation like this is to appeal with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

We are not able to assist with issues like this.

 

Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @iiTzChajbi all we can recommend in a situation like this is to appeal with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

We are not able to assist with issues like this.

 

Darko

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30 Sep

Comment
    EA_Darko on Support Forums - Thread - Direct

For issues with a ban on your account @skytich  you will need to appeal with our TOS team:


You can find the steps to do so here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

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Ban

Comment
    EA_Darko on Forums - Thread - Direct

Hey @saigits  for an issue with a ban on your account you will need to appeal with our TOS team:


You can find the steps to do so here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @javyxy we don't allow accusing others of breaching the rules on AHQ.

 

I've edited your post to remove the names and would ask that before posting again you take a moment to review the AHQ User Rules and Guidelines: https://answers.ea.com/t5/help/faqpage/faq-category-id/faq-user-guid...

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17 Sep

Comment
    EA_Darko on Forums - Thread - Direct

Hey all, let's not start with misinformation and wild ideas.


EA games all have an anti-cheat and you can find more info about it here: https://www.ea.com/security/news/eaac-deep-dive

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Hey all. for any questions around a TOS sanction you need to speak with our TOS team using the links above.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, if you find yourself with a ban on your account then would need to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

They are the only ones who can assist and we can't really speculate on what may result in a ban.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

If our TOS team has denied your appeal @borna_lk then it means they found evidence to support the ban. 

 

Darko

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15 Sep

Comment
    EA_Darko on Forums - Thread - Direct

Hey @W3stminst3r would recommend taking a look here: https://help.ea.com/en/help/faq/play-by-the-ea-rules/

 

If you break the rules then you risk losing your entire account.

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @fumiaki23 if you suspect another user of beaching the rules you can report them here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

 

Naming and shaming is not something that we allow on AHQ ...

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, if there is a ban on your account then you will need to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

They are the only ones who can assist you.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @MrWizzzz this is not somethign that we have any say over: https://help.ea.com/en/help/faq/ea-games-unavailable-in-some-countries-or-regions/

 

Because of EA’s need to adhere to certain embargoes, sanctions, or laws, our games sometimes ...

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Comment
    EA_Darko on Forums - Thread - Direct

If you have a ban on your account @TSketchz you will need to speak with our TOS team to appeal: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/


They are the only ones who can assist you with ...

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01 Sep

Comment
    EA_Darko on Support Forums - Thread - Direct

If our TOS team has denied your appeals @wulo2 then there is nothing that we or anyone can do to change this: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko 

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29 Aug

Comment
    EA_Darko on Support Forums - Thread - Direct

If our TOS team has denied your appeals @Dragonsoldier360 then there is nothing that we can do to change this.


Darko

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27 Aug

Comment
    EA_Darko on Forums - Thread - Direct

Hey @stm39jn you need to appeal with our TOS team.


They will be able to review your ban and see if anything can be done: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @Dragonsoldier360 we are not able to help with issues like this on AHQ.

 

You will need to appeal with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

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31 Jul

Comment
    EA_Darko on Forums - Thread - Direct

Hey @rodco21 I can see from your case that you have been speaking with our team and they have provided you all the info.

 

You need to continue to speak with them as they are the only ones who can assist.


Darko

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30 Jul

Comment
    EA_Darko on Forums - Thread - Direct

Hey @rodco21 sorry to say but we are not able to assist with issues like this on AHQ.


All we can do is recommend that you take a look here and then speak with our team again: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

 

Darko

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