EA_Darko

EA_Darko



08 Nov

Comment
    EA_Darko on Forums - Thread - Direct

If our TOS team has denied your appeals @iiTzChajbi then there is nothing we can do to change this. 

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

You will need to direct any questions related to a TOS sanction to our TOS team @bewailingnew.


There is no one else who can assist: https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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01 Nov

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @PrivmillerCOL if there is a TOS sanction on your account then you will need to speak with our TOS team: https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

They are the only ones who can assist with these issues.


Darko

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17 Oct

Comment
    EA_Darko on Forums - Thread - Direct

Hey @vBjoergen removed the video as videos showing cheating or what looks to be cheating never goes anywhere good and we don't allow name and shame on the boards.


If you suspect another user of cheating please report them using the link above.


Darko 

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16 Oct

Comment
    EA_Darko on Support Forums - Thread - Direct

You will need to continue to engage with our TOS team @rngdanny as they are the only ones who can assist.


Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

If you suspect another user of cheating @DrRoughKnuckle then you can report them here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

 

As for your other comments, APEX Legends is an inclusive...

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15 Oct

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @IceColdCoffee our team will review a certain number of appeals but after multiple declined appeals they will no longer review new appeals.

Darko 

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11 Oct

Comment
    EA_Darko on Forums - Thread - Direct

Hey @hehetehe12 if you continue to spread misinformation then we may need to take action.

 

Our TOS team use templates for responses to ensure there is uniformity it the replies users receive.

 

If our team has denied your appeal then there is nothing we can do to change this.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @IceColdCoffee all that you can do in a situation like this is appeal with our TOS team.

You can appeal here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Please don't spread misinformation on AHQ @hehetehe12.

 

Our team independently review all ban appeals and it is not an automated process. 

 

Darko

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10 Oct

Comment
    EA_Darko on Forums - Thread - Direct

If you have a ban on your account @LordVirginKiller all you can do is appeal with our TOS team here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

No one else can assist you with such an issue.


Darko

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09 Oct

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @DizzyNIX1  for any issues with a TOS sanction you will need to speak with our TOS team to appeal this: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @RNG_Danny  for any issues with a TOS sanction you will need to speak with our TOS team to appeal this: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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07 Oct

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @slowedsynergy you need to open the case on the account that was hacked, if our team can see any evidence of a compromise or email change they can rectify this.

Darko

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02 Oct

Comment
    EA_Darko on Support Forums - Thread - Direct

If the case shows closed @slowedsynergy then it means our team reached out to you with the outcome of their investigation.

 

Are you opening the appeal on an email you have access to?

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @slowedsynergy  there is nothing that we on AHQ can do to assist with a TOS sanction.

All we can recommend is to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/...

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01 Oct

Comment
    EA_Darko on Forums - Thread - Direct

As I said @actualbro you will need to direct any questions related to a TOS sanction to our TOS team.

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @iitzchajbi once our team has completed their investigation they will email you with the outcome. 

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

If declined @actualbro then there is nothing more that we can do to assist you. 

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Any questions around a TOS action need to be directed to our TOS team  @actualbro.


They are the only ones who can assist/


Darko

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