EA_Illium

@iCroN00b Which platform are you playing on?

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@Spacepotato2413 Apex recently became cross-platform which mean you can play with/against players on other device/platforms. However, Apex Legends is not Cross-Progression which is where you can take your saves or account progress with you. Even though Origin and your Xbox can be linked to the same EA Account it will be separate progress and you would be starting over.

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Hey, @KidDoMiN8R34 can you go through the steps listed here, and let me know if you continue to have issues. 

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@KenobiMaster1 Did it not reset for this week, for has it not reset in the past few weeks? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @BitterSweet_XY, 

 

We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate this, please keep in mind they try to reach out after 72 hrs but may take longer. 

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@ElvisDeHova ok, can you try playing and find one more to see if this will count? also for ranked points are you referring to the reset or you have lost points since then? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@KenobiMaster1 Wanted to confirm if the challenge counter is still not progressing after earning cp or xp? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @GrandStephManual 

 

Whenever your play an EA Game you do make an EA Account in order to access online features, this may be the same email on your PSN or possibly an older one when you went to play Apex Legends or any other game. Based on the message you can try resetting (steps below) if you have issues or can't get past the message then please reach out to an EA ...

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