EA_Illium

@zRoyaltYx For your home network could you try setting up a static IP address and seeing if this continues? Also, to check you and your brother are not using the same EA Account correct?

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Hey @zRoyaltYx Does this only happen with your brother on the same network or with other friends on other networks? Also, can you try the steps here (port forwarding, check NAT, etc)

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@kurowsz Sometimes items like coins can take some time to show on your account, After 24hrs has passed if you have already restarted apex and you still do not see your coins, please reach out to an EA Advisor for them to further look into your account.

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@LuckyLuke321 What were the two error codes you got for the reinvite and crash? - Illium

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@grumpymonk1e There would not be a way to exchange an heirloom once it is selected.

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@2018016581 Apologies for the late response, Based on what you had mentioned wanted to look into this further. If Apex is showing to install again I would first recommend seeing if you can find the installation location to see if it is still there. To be on the safe side you may want to clean your device with something similar to CCleaner and reinstall apex. In addition based off your DXDiag can you also check the following? 

 

• Check for ...

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Hey @YunaaO 

 

We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate ...

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@P_Simht Thanks for reporting but this is an intended jump from the developers, based on feedback and changes with season 7 and update recently rolled out that sent the 10 levels out.

https://twitter.com/PlayApex/status/1329129841153634305 - Illium

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Hey @SUPPAWAFFLS If you have missing items I would recommend reaching out to an EA Advisor for them to further look into this issue. 

- Illium

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@Adhamahmed95 If the badge still has not come back I would recommend reaching out to an EA Advisor for them to further look into any missing content.

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@roryporey Thank you for confirming will pass this information along, and close this thread for visibility. If anything changes be sure to post!

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@Hungrysnoop Sorry I should have said hops, sorry for the confusion that generated, and by that each place you 'hop' through to get to our servers is a new line in the UOTrace. Most of them weren't giving info for the pkts r/s or best/worst ping times which might indicate that your networking is having to get routed through different points on it way to our server and a lot of those points aren't responding or aren't passing along the packets the game sends and receives for online play.

For your second question, Those are different. An IP address can be considered the name of your device (so your PC in this case) to other computers... Read more

 

Hey @2018016581 If this is still happening, can you share a DxDiag report from your device so we can start looking at this issue? Also to confirm after your device gets back up and running are there any error messages that pop up? 

- Illium

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@Hungrysnoop There are several hopes not reporting information over ptks r/s and ping best and worse, I would recommend showing this information to your ISP and seeing if setting up a static IP is possible to see if you continue to have issues.

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@DisRespectfulAim Was this one match it happened in? Have you been able to restart the game or play another match to see if you get ranked points? - Illium

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@zRoyaltYx Which platform are you playing on?

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@tux3131 Thank you for going through the steps, If I have anything to update about what's going on I will. To check since this started has any error been generated or is it just the dip happening? - Illium

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@MissHazel21 If your main console is crashing out on other profiles, based on the steps already performed you may want to look at reinitializing the Xbox. I would recommend checking with Xbox support first to see if there is any additional steps they could recommend first.

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@Irres169 Is this issue still happening? If so which platform are you on? - Illium

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