EA_Illium

@MrDrFeesh To confirm neither Account can see their friends list?

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@zRoyaltYx Thank you for sharing this, to confirm was this from your device or your brothers? Both do show packets loss and some high ping times, to check were you already able to try port forwarding or the static IP?

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@NoJuKu We are unable to make changes to your account on the forums, this being said if you missing coins please reach out to an EA Advisor. However we are unable to add coins on request, you can earn them through in-game items like the battle pass or purchasing additional ones from the store. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@Annaky28 We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our ...

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Hey @Dystopius77 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. That being said based on the information you have provided I would recommend reaching ou...

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@madm0rtimer It's not good to hear that your Hard Drive is having corruption issues. If you're looking for ways to recover after a crash if you use anything like OneDrive you may be able to look there for your data, aside from that having your PC looked at by a repair tech or something similar may also be useful.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
...

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Hey @xmedina 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our ...

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Hey @Kurlywan 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. That being said based on the information you have provided I would recommend reaching out to an EA Advisor ...

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@zRoyaltYx  Thank you for testing out the static IP, did you get both error messages after a day or just one of them? (if so, which one) Also, if possible can you share a UOTrace with us, please note you will need a windows pc to run it? 

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Hey @ItsYaBoiWulf 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our ...

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@Scarface_69256 were you able to reach out to an EA Game Advisor with the link above?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hey @ManMang0 

 

If you believe you have missing in-game items, you will need to reach out to an EA Advisor for them to further investigate this issue. 

 

Regards, 

- Illium

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@LuckyLuke321 We have seen reports of different issues with Clubs, currently we do not have any information to share but we have shared these with our team and they are looking into them. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@zRoyaltYx For your home network could you try setting up a static IP address and seeing if this continues? Also, to check you and your brother are not using the same EA Account correct?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hey @zRoyaltYx Does this only happen with your brother on the same network or with other friends on other networks? Also, can you try the steps here (port forwarding, check NAT, etc)

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