devtrackers.gg → EA_Illium

EA_Illium

22 Apr

Comment

22 Apr 22:28 EA_Illium on Forums - Thread - Direct

Hi @csj711, we are unable to assist with reports here on Answers HQ, so we would not have additional information or details to share with you.

As I last mentioned, if you come across someone breaking our User Agreement or fair play rules please report them and the appropriate team can investigate.

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this butt...

18 Apr

Comment

18 Apr 18:16 EA_Illium on Forums - Thread - Direct

Apologies but to confirm are you wanting an update on a potential email you recieved about a report you made?

If so, as mentioned above we are unable to assist with reports here on Answers HQ, so we would not have additional information or details to share with you.

As I last mentioned, if you come across someone breaking our User Agreement or fair play rules please report them and the appropriate team can investigate.

Thanks!

16 Apr

Comment

16 Apr 15:00 EA_Illium on Forums - Thread - Direct

Thanks for taking a moment to reach out to the Apex Legends community here on Answers HQ!

To confirm if your account, or anyone you know, has potentially had their account access by someone else I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with ...

01 Apr

Comment

01 Apr 16:24 EA_Illium on Support Forums - Thread - Direct

Hi @Mxntallyunstxble

Would it be possible to get a DxDiag?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me To...

28 Mar

Comment

28 Mar 17:57 EA_Illium on Support Forums - Thread - Direct

Hi @Mxntallyunstxble

Thanks for the additional information!

Can we try the following if we have not so far?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your ...

27 Mar

Comment

27 Mar 17:39 EA_Illium on Support Forums - Thread - Direct

Hi @Mxntallyunstxble, Do you get an error message when this happens?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment

27 Mar 17:38 EA_Illium on Support Forums - Thread - Direct

Hi @1k1llsw1tch7

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.

...

17 Mar

Comment

17 Mar 21:59 EA_Illium on Forums - Thread - Direct

Can we try going through the steps mentioned in our post:

Breakout Rewards Free Gifts - A Guide to sending gifts in Apex Legends

Thanks!

Comment

17 Mar 21:47 EA_Illium on Support Forums - Thread - Direct

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to re...

05 Mar

Comment

05 Mar 19:30 EA_Illium on Support Forums - Thread - Direct

Hi @scrappy20ni

To confirm which platform/client do you play on?

If you play via the EA app, you would want to speak with our support to further look into this and see what options may be available.

How to use EA Help

For other platforms, I would recommend reaching out to their support depending on where you might play.

Cheers!

16 Feb

Comment

16 Feb 20:26 EA_Illium on Support Forums - Thread - Direct

We can't check accounts here on Answers HQ, but we might be running into the issue described here: Login verification activated but game still tells me to activate it.

If so, we may need to wait for an update from the team!

15 Feb

Comment

15 Feb 22:16 EA_Illium on Forums - Thread - Direct

I've merged your posts, please be mindful our our Forum rules and guidelines.

Don't spam or flood boards. That means don't post disruptive numbers of messages, meme, gifs and images e.g....

Comment

15 Feb 19:00 EA_Illium on Support Forums - Thread - Direct

Hey @YourWatson

Thanks for the updates! To confirm neither the EA app PC client or your web page for your EA account is working?

We might be running into connection-related issues, can we try the following?

Clear your browser's cookies/cache
EA App's ...

Comment

15 Feb 18:44 EA_Illium on Support Forums - Thread - Direct

If you are running into an error message with sending/receiving gifts, first follow the steps mentioned in our post here: Breakout Rewards Free Gifts - A Guide to sending gifts in Apex Legends

Make sure you have done the following:...

Comment

15 Feb 18:39 EA_Illium on Forums - Thread - Direct

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.

...

Comment

15 Feb 15:54 EA_Illium on Support Forums - Thread - Direct

Hi @lcexmt2bjxlh

There are a few things to check, in order to be able to send a gift to someone else:

Make sure you have done the following:

have EA Login Verification turned on,
- (The easiest way to check is here: ...

Comment

15 Feb 15:51 EA_Illium on Support Forums - Thread - Direct

Hey @Georgi37167

If you are still running into this, can you check out our post here?

If the steps provided do not help us, would it be possi...

Comment

15 Feb 15:33 EA_Illium on Support Forums - Thread - Direct

Hi @Kratose832,

Apologies on being the bearer of bad news, but it is not possible to merge 2 EA accounts.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help playe...

14 Feb

Comment

14 Feb 21:45 EA_Illium on Forums - Thread - Direct

Hi @kotubirimiyimben

We can't remove the cooldown for linking and unlinking accounts, this is applied across all EA accounts.

Once the time is up, to attempt to recover items you will want to relink the account to its original EA account. For more information on linking and unlinking accounts check out our help articles:

...

Comment

14 Feb 18:35 EA_Illium on Forums - Thread - Direct

Hi @kotubirimiyimben, To confirm was your account linked to a previous EA account?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by givi...