EA_QueenBee

EA_QueenBee



30 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Holiday_FPS,

 

We currently support the following languages here on AHQ: 

 

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29 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @kougeitarou,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Amos0416,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Conficturart,

 

Unfortunately we're not able to help with bans at all here on the forums. You can always reach out to our terms of service team again, and they'll be able to take another look at this for you.

EA_QueenBeeAHQ.png...

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27 Mar

Comment
@hepeifengshuai,

Unfortunately not, no. All of the in-game purchases are final, including heirlooms.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
Hey @hepeifengshuai,

Unfortunately it isn't possible to refund heirlooms.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

26 Mar

Comment

Hey @spark539,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute or ask for more information, then you can always reach out to our terms of service team, and they'll be able to take a...

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23 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @jacob1565,

 

We're not able to help with account issues here on the forums, but if you reach out to our live support team, they can take a look at how they can best help you update that email address.

EA_QueenBeeAHQ.png...

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21 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @AS8GOAT,

 

While we can't help with account issues here on the forum (like hacks), I recommend following the steps in this article as soon as possible to reach out to live support. They'll be able to take a look at how they can best help you re-secure your account. I'd also recommend following all the other steps in that article as well, just to keep your account(s) safe in the future.

EA_QueenBeeAHQ.png...

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Comment

Hey @AKINOGAME,

 

Unfortunately we're not able to look into bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can always reach out to our terms of service team. They can take a look at ...

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20 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Test99Test,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @KY975111,

 

Unfortunately we're not able to look into bans here on the forums, but if you'd like to raise a dispute, reach out to our terms of service team they'll be able to take a look into this for you.

EA_QueenBeeAHQ.png...

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15 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Not_Nikhil,

 

Unfortunately it isn't possible to refund in-game skin purchases like this.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

14 Mar

Comment

Hey @marriojr43,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team, as they'll be able to take a look at this for you.

If you suspect that your account's been hacked and its email address changed, then you'll need to...

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12 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Godnightseven,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Godnightseven,

 

We currently support the following languages here on AHQ: 

 

Read more

08 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Padawan_Flamingo,

Unfortunately we're not able to change what platform a code is for. I can only really recommend that you're more careful with what platform you buy your codes for in the future.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct

@Redzso051,

 

Ah, I thought I'd shared a link with you already. My mistake! We have an article that shows you how to use EA Help so you can contact live support here.

EA_QueenBeeAHQ.png...

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07 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Redzso051,

 

Are you sure that you want to delete your EA account, and not just update the email address on it? In either case, you can reach out to our live support team, and they can take a look at how they can help you. Just note that if you don't have access to the email address they'll need to ask you for some account related information in order to verify you as the account owner, so try to keep that information on-hand.

EA_QueenBeeAHQ.png


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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @icenzz,

 

If you suspect that your account was hacked, then I recommend that you reach out to our live support team as soon as possible so they can take a look at this for you. We can't really help with account issues here on the forums, but they'll know how they can help.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other