EA_QueenBee

Hey @PikachuTRxx90,

Could you share a screenshot of what you're seeing exactly? What platform do you play on? (EDIT: As in Steam, EA app, etc.)

Wees aardig voor elkaar | Be kind to each other

Hey @Mirkata123bg,

 

Unfortunately we're not able to refund or exhange heirlooms.

Wees aardig voor elkaar | Be kind to each other

Hey @maikelhm2007,

 

Unfortunately we can't help with bans here on the forums, but if you'd like to raise a dispute to try to get your account unbanned you can always reach out to our terms of service team. They can take a look at ...

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Hey @vvvvvv123451,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @WhiteCanaryx1,

 

Unfortuantely we can't help with ban here on the forums. I can only direct you to our terms of service team, but if they've repeatedly declined your appeals then there's nothin else I can recommend. They have...

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Hey @bedowtr,

 

We can't really help with account issuess here on the forums. I'd recommend reaching out to our live support team to see how they can help you with this.

Wees aardig voor elkaar | Be kind to each other

Hey @MathGotHacked,

 

If your account's been hacked and you can't access it anymore, you'll need to reach out to our live support team. There's a link in this article that should allow you to reach out via a chat. They can take a look at this for you.

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Hey @Izzzaiah3z,

 

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team for help. They can take a look at this for you.

...

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Hey @elmagico182,

 

If you're missing Apex coins, I'd recommend reaching out to our live support team. They'll be able to take a look at this for you.

Wees aardig voor elkaar | Be kind to each other

Hey @VIOLxENT,

 

It's best to report players in game if this happens in the future. We can't really do anything about player reports here on the forums.

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Hey @QuissettHouse,

 

Unfortunately we can't help with bans here on the forums. You can always reach out with another appeal to our terms of service team. They're the only team with the power to take a look into this for you.

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@INS_StoneD,

 

If you want to reach out, you can do so pretty directly here.

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@INS_StoneD,

That's very possible. Just remember to change it before you get into a game I suppose.

Wees aardig voor elkaar | Be kind to each other

@INS_StoneD,

 

You can change your EA username here. Just hit edit next to basic information. As for everywhere else, I assume they all have their own systems. You can see what you have linked here,

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@INS_StoneD,

Looking at that email, I'm confident in saying that it's the name that's causing issues. I'd change it to something else (and if you play via Steam, I'd change it there too just in case).

Wees aardig voor elkaar | Be kind to each other

Hey @INS_StoneD,

Did they give any more context as to what could be causing the issue? Usually in the email they send they give a little more context.

It doesn't seem like a chat issue, it might be that your username is considered inappropriate. "Stoned" does have connotations to drugs, after all.

I'm just guessing here though. We can't help with or look into bans here on the forums. Maybe our terms of service team can provide some more information?

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Hey @naheteM.,

 

Unfortunately we can't help with bans here on the forums, but if you reach out to our terms of service team they'll be able to take a look at it for you.

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