EA_QueenBee

EA_QueenBee



05 Oct

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @pavsqrue3lz4,

 

We currently support the following languages here on AHQ: 

 

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20 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@AveFighter21,

I'll unmark it as the solution, then. Standard smile You say "crashing again": does this mean that for a brief while it stopped crashing? Is it doing so in the exact same way as before or are we getting an exciting new crash?

EA_QueenBeeAHQ.png

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18 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @soursky,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @XAKYT228,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look for you.

EA_QueenBeeAHQ.png...

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17 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct

@f4vnus,

 

I think you're looking in the wrong place.

 

Knipsel.PNG

Knipsel2.PNG

 

The drop down you've clicked on is to, as the name implies, manage your account. It's not to get extra help categories, for that you need to click on "See all topics".

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
@f4vnus,

Not all game-specific bans will show up in your ban history, but you should still be able to follow the steps under "Dispute your lock, ban, or suspension" in the article I shared to reach out to terms of service.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @f4vnus,

Unfortunately we can't help with bans here on the forums, but if you'd like to raise a dispute, you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look into this for you.

EA_QueenBeeAHQ.png...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @huyarongyansdan,

Unfortunately we're not able to help with or look in to bans on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look at this for ... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
@AveFighter21,

Looking at your DxDiag, it looks like nvwgf2umx.dll is your issue, which indicates that it's an issue with your Nvidia drivers. You've mentioned that you've tried updating and going back to an old version of your drivers, but have you tried a completely clean install? Looking online, that seems to have solved it for a lot of other folks.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

14 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @AveFighter21,

It sounds like something is going horribly wrong when you try to launch Apex. Could you share a DxDiag with me? Maybe I can diagnose the problem from there.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

EA_QueenBeeAHQ.png...

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13 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @MedAziz319,

Unfortunately we're not able to help out with bans here on the forums. If you've already reached out to our terms of service team, then that's a good step. Hopefully they'll get back to you soon. Keep an eye on your emails for any updates from them.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
@JediBrysenTTV,

Ah, I think I misunderstood the issue then. But like support pointed out, and EA account can only ever have one of a specific type of account linked to it in its lifetime. So while you can always link that Steam account back to that EA account, you won't be able to link a new one, unfortunately.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

12 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @xavior03,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/a... Read more
Comment
Hey @JediBrysenTTV,

Your dad should be able to unlink the Steam account on his end via the following link:

https://myaccount.ea.com/cp-ui/connectaccounts/index

That way you won't need to reach out to our live support at all. I will say that there are certain risks associated with unlinking accounts that you play on (especially for Apex), so I recommend this article, just to make sure you're aware of the risks:

... Read more

11 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Sandwichmaxx,

We currently support the following languages here on AHQ: 

 

Read more

10 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @MEDSTEPS,

Unfortunately an EA account can only ever be linked to one of a specific type of platform account in its lifetime. As such, since you already had a Steam linked, it won't be possible to link your other Steam account to this EA account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
Hey @Youniverseee0198,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @s91jblcxfn7d,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/e... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Etons,

Unfortunately we can't help with missing purchases here on the forums, but if you reach out to our live support team, they can take a look at this for you:

https://help.ea.com/en/help-home/

Just note that it can take up to 24 hours for the coins to show up, but if you still don't have them by then, reach out. We have an article here that shows the proof of purchase that they'll need to help you:

... Read more

07 Sep

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @ilkertom,

 

We currently support the following languages here on AHQ: 

 

Read more