EA_QueenBee

EA_QueenBee



23 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @spraynprayy,

 

Unfortunately we're not able to help with bans here on the forums, and not all bans will show up in your ban history. I recommend raising a dispute with our terms of service team via the webform in this article, they'll be able to help you further.

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @bawanglong2021,

 

At the moment, the following languages are supported on Answers HQ:

 

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19 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @a104e862317a27f86070aa43e87a6924,

It sounds like you're trying to log in to a disabled account. Are you trying to log in on a console or another non-Origin/EA App platform?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

17 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @sshwer,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute with our terms of service team, you contact them via the webform in this article

EA_QueenBeeAHQ.png...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @ToxicRevolver202,

 

Not all bans or suspensions show up in your ban history. If you have a ban on your account, then the only thing you can do is contact our terms of service team for help. You can reach them via the webform in this article

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16 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @lifang123,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can contact our terms of service team via the webform in this article. They should be able to help you further.

EA_QueenBeeAHQ.png...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Nero_North_PL,

As of right now it's not possible to transfer save data between accounts, and I don't think that will change. We'll have to wait until we get more information about cross-progression in Apex, but hopefully there will be a way to opt out in your case.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

11 Aug

Comment
@al4myakuza,

Hopefully you'll hear back from our terms of service team soon. You should be able to reach our live support team via the following link:

https://help.ea.com/en/contact-us/

You should get an option for a live chat after you click the "Select contact option".

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Comment

Hey @al4myakuza,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute with our terms of service team, you can do so via the webform in this article. They'll be able to help you further...

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08 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @apmortificare,

Unfortunately there is no cross progression between platforms in FIFA 22. So if you've been playing on PC, then your progress will not carry over to your Nintendo Switch, PlayStation, etc.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @SupaColdWeather @Xayame ,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to file a dispute with our terms of service team, you can do so via the webform in ...

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03 Aug

Comment

Hey @Bobolachs,

 

Unfortunately we're not able to help with bans on the forums. I recommend contacting our terms of service team via the webform in this article, they should be able to help you further.

EA_QueenBeeAHQ.png...

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02 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @MNightR32,

 

We're unfortunately not able to help with bans on the forums. I recommend that you submit a webform to our terms of service team via the steps in this article, they can help you further.

EA_QueenBeeAHQ.png...

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22 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hoi @DarKow_05,

Like EA_Barry said, I'm afraid that we can't help with bans or ban disputes here on the forums. If you've emailed multiple times but they still haven't lifted your ban, then it's likely that the account will stay banned.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment

Hey @SuperSletsen,

 

If you want to delete your account as well as all the data we have on you, you need to contact our live support here, and they can help you further. Make sure to tell them that you want to delete all the data as well as the account itself.

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Comment

Hey @Batman_Pug21,

 

Unfortunately if the terms of service team has already denied removing your ban multiple times, then I'm afraid that there's no way to unban the account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

21 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Volosity09,

 

I know that if you're missing coins/items from a bundle, and you play on Steam, they often pop up if you launch the game via Origin. I'd say try verifying the integrity of your game cache first, but afterwards try downloading and launching the game via Origin.

Can you let me know if that works? Standard smile...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @UnevenVortex,

 

We're unfortunately unable to help with account issues or bans on the forums, but if you think that your account has been compromised I recommend contacting our live support team as soon as possible to make sure that your account is safe. You can contact them here.

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20 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct

@rabsrap 

There's a link in this article near the bottom, under "How to contact us about account locks, bans, or suspensions". If you click on that, you'll be sent to where you can message our terms of service team. 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
@rabsrap,

I'm afraid that we can't help you here with it. We can't see the reason for your ban, or help you overturn it. For those kinds of questions you really need to contact our terms of service team.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other