EA_QueenBee

Hey @e840e2fea3594901,

Unfortunately we're not able to help with bans here on the forums, but if you'd like to raise a dispute to try to get your account unbanned then you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be... Read more

Hey @ArkaneFPS,

The studio's been made aware for you. No word on when exactly it'll be fixed, but hopefully it'll be a quick enough job.

Wees aardig voor elkaar | Be kind to each other

Hey @storekille5,

We unfortunately can't help with bans here on the forums, but if you'd like to raise a dispute you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/in... Read more

@rozliaty_cukor,

In that case you'll need to reach out to live support. They might be able to help you unlink your Steam account before those six months are up:

https://help.ea.com/en/contact-us/

They'll be able to look into this further for you, as we're not able to help with account unlinking here on the fo... Read more

@rozliaty_cukor,

Have you unlinked your Steam account from the new EA account and then relinked it with your old one?

Wees aardig voor elkaar | Be kind to each other

@rozliaty_cukor,

Are you getting an error message or something like that when you try to unlink your account? Or what's the issue, exactly?

Wees aardig voor elkaar | Be kind to each other

@rozliaty_cukor,

If you unlink your Steam account and link it back to your old EA account, you should get your old progress back, although there's no guarantees that it'll be able to recover everything. You should be able to unlink your Steam account via the following link:

https://myaccount.ea.com/cp-ui/connectaccounts/index

...

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Hey @rozliaty_cukor,

I don't entirely understand what you mean. So you made a new EA account for your PlayStation, and now you're missing your Steam progress? Did you unlink your Steam account and link that to your new EA account as well?

Wees aardig voor elkaar | Be kind to each other

Hey @SavasFC,

 

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hey @rustyheartt,

Thank you for letting us know about this. The good news is that the studio is aware of the issue and are working on a fix. A lot of players suddenly have access to heirlooms that they haven't actually gotten, but it's not going to have an effect on your account if that's something that you're worried about. It should be fixed pretty soon.

Wees aardig voor elkaar | Be kind to each other

@Seshhmo,

I understand that it can be a bit scary, but in this case there's nothing to worry about. (If anything, enjoy it while it lasts )

Wees aardig voor elkaar | Be kind to each other

Hey @frostik159,

The studio is looking into this issue with heirlooms being equipable without being unlocked, and hopefully there should be a fix soon. There shouldn't be any repercussions on your account, don't worry, as a lot of players are getting this completely by accident. We'll just have to wait a little bit for this to get fixed.

Wees aardig voor elkaar | Be kind to each other

Hey @Am0nd_BongBong,

Do you mean the heirlooms? Because this is a problem that's currently being looked into. Hopefully we'll get a fix for it soon.

Wees aardig voor elkaar | Be kind to each other

Hey @Thiefmarc,

If you play on console, did you recently unlink and then relink your console to another EA account?

Wees aardig voor elkaar | Be kind to each other

@Diztroier,

There's a lot that we can help with here on the forums. Bans just don't happen to be one of them. For that, as stated, please contact our terms of service team.

I'm going to lock this thread, as discussing how the terms of service is enforced isn't something that the forums are here for.

Wees aardig voor elkaar | Be kind to each other

Hey @Diztroier,

We're unfortunately not able to help with account bans here on the forums, but if you'd like to raise a dispute you can contact our terms of service team through the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can help you further.

...

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