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EA_QueenBee

EA_QueenBee



09 Oct

banned for no reason

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @negonius010,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/acco... Read more

06 Oct

i lost my level in apex

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @mafia18899,

I have good news that this isn't actually a bug! In Season 14, Respawn increased the level cap again. So when you hit level 500, you're reset back down to 1 and you go up a tier instead. There are three tiers to climb with 500 levels each, for a total of 2,000 levels. You can also earn more packs by levelling up now. Our website has a bit more information:

https://www.ea.com/gam... Read more

05 Oct

Got Banned in Apex Lenegeds for no reason!

Comment
    EA_QueenBee on Support Forums - Thread - Direct
This thread isn't really going anywhere anymore, so I'm going to lock it. If anyone else feels like they've been unfairly banned and would like to submit a dispute, then please reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look into this for you.

EA_QueenBeeAHQ.png...

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02 Oct

Lost all my content

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @scitzo,

The developers are actually working on cross-progression, and have been for a while. There's still no ETA yet, but it's in the works.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Lost all my content

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @apexleotur10,

Unfortunately there is no cross-progression in Apex Legends. So if you switch from PlayStation to Xbox, all your skins and such won't carry over. They're still there on your PlayStation. Unfortunately as of right now there's no way to transfer them over.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Got Banned in Apex Lenegeds for no reason!

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @G0KUZZZ,

We're unfortunately not able to help with bans here on the forums, but if you'd like to raise a dispute then you can contact our terms of service team via the webform in this article:

https://help.ea.com/en/help/account/infor... Read more

If i delete my ea account will i be able to use the same gmail

Comment
@The-walker2008,

There isn't a way that you can delete your account by yourself, you need to get an advisor to delete your account for you. Although if you're having trouble reaching one of them, then I believe our social team on Twitter can help you delete it too:

... Read more

If i delete my ea account will i be able to use the same gmail

Comment
@The-walker2008,

Ah, right, sorry.

Yes, if you delete your account, you can then use the email address on that account to make a new one. I slightly lost track of the original question, I'm very sorry.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

If i delete my ea account will i be able to use the same gmail

Comment
@The-walker2008,

You can delete your account and make a new one if you want to, but you'll have to reach out to our live support team in order to do so. You can contact them here:

https://help.ea.com/en/contact-us/

Just note that doing so will have a list of consequences, such as losing all progress and in-ga... Read more

If i delete my ea account will i be able to use the same gmail

Comment
Hey @The-walker2008,

I'm a little confused as to what the issue is. So you've unlinked your EA account from your PlayStation account, and now you want to delete your EA account so you can make it again and link a new PlayStation account to it?

Can I ask why you want to do that since unlinking and deleting your account also deletes all your progress? Would it not be easier to make a new EA account and link your PlayStation account to that?

EA_QueenBeeAHQ.png...

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30 Sep

i cant loin

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @virgilh,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can contact our terms of service team via the webform in the following link:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to help you further.

EA_QueenBeeAHQ.png...

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08 Sep

What's the difference between the colour of a headshot and a gold shield hit?

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @PlSTOLSKlN,

If I'm not mistaken, a headshot is yellow numbers with a red outline, and a gold armour hit is white numbers with a yellow outline. The difference can be a little subtle in the heat of a fight.

I know that Apex has three colour blind options built in. I don't suppose they help make it clearer?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

06 Sep

banned

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @aaronjt05,

Unfortunately we can't help with bans here on the forums. If you've been banned and would like to file a dispute, you can contact our terms of service team via the webform in this article:

https://help.ea.com/en/help/acc... Read more

02 Sep

I got banned because my brother spoke hateful conduct with my account.

Comment
Hey @selendis24,

As other users have already indicated in this thread, you're ultimately responsible for your own account. If you'd like to raise a dispute with our terms of service team, you can do so via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

EA_QueenBeeAHQ.png...

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I apply to unblock my account

Comment
Hey @lifang123,

We're unfortunately not able to help with bans here on the forums. If you'd like to dispute your ban, you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account... Read more

25 Aug

All LVL Lost

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@naebex,

If you've hit level 500 already, and then hit level 501, you'll be in tier 1. Everyone who hasn't hit 500 yet will still be in tier 0, at whatever level they are.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

All LVL Lost

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@naebex,

I haven't managed to hit it myself yet (And likely won't for a while), but your level icon will change colour (I believe it'll become greenish for tier 1), and it'll take 18k experience per level.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

All LVL Lost

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @naebex,

Every time you surpass level 500, your level goes back down and you enter a new tier. So you're effectively level 550, for level 50 tier 1. It's mentioned in the patch notes here:

https://www.ea.com/games/apex-legends/news/hunted-patch-notes?isLocalized=true

The maximum level cap has been raised to level 500 tier 3, or 2,000 if you will.

EA_QueenBeeAHQ.png...

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Can i have my apex stuff back?

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@StealinYoDad,

Unfortunately unlinking an account that you play Apex on can have a host of side effects.

"If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors."

You could try relinking the old account to see if that gets you your progress back, but there's no guarantee that that will work.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to... Read more

24 Aug

Can i have my apex stuff back?

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @StealinYoDad,

Unfortunately, as the disclaimer you got said, unlinking accounts causes you to lose all purchases, cosmetics, and progress on the unlinked account. You can try linking it back, but there's no guarantee that everything will be restored. That's why it's so important to be sure you understand the risks before you unlink, and why we share the disclaimer first.

 

Our EA Help article explains it quite well and has a specific warning for Apex Legends:

...

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