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EA_QueenBee

EA_QueenBee



09 Jan

Bought the neon nails reskin for apex but it disappeared

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey all,

The issue with the Neon Nails Rampage skin (as well as a few others) not appearing in your inventory should be fixed by now. If you're still having issues with missing skins or the like, please let me know what skin you're having issues with, and we'll see how we can best help. Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Dear EA team, I want to appeal ...

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @mmdddhz,

Unfortunately, we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.... Read more

Unbanned my Apex account

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @NaVaofficialll,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/e... Read more

My account was banned for no reason

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @xodrty,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute with our terms of service team, then you can contact them via the webform in the following article:

https://help.ea.com/en/help/account/... Read more

08 Jan

Neon nails rampage skin bug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @tsylataCehT,

There was an issue with the Neon Nails Rampage skin alright, but that should be fixed by now. Are you able to equip the skin now, or are you still having issues?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

05 Jan

Email - [edit: email address removed]

Comment

Hey @thylovexy,

 

We currently support the following languages here on AHQ: 

 

Read more

unlinking old ps

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @c51bdb0ea79c0965,

If you need help unlinking your PlayStation accounts, then you should reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/

They can help you unlink your old PlayStation accounts. But note that you won't be able to link a new PlayStation account:

... Read more

13 Dec

Objective evaluation of this excellent game

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @insli777,

 

We currently support the following languages here on AHQ: 

 

Read more

false positive banned

Comment
Hey @wikid_styles,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/contact-us/

They'll be able to take a lo... Read more

RizXD

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Kyqaa,

 

We currently support the following languages here on AHQ: 

 

Read more

11 Dec

Apex lost

Comment
Hey @pepehoteam,

I don't entirely understand what the issue is. Do you mean that you unlinked your PlayStation account from your EA account, linked it to a different EA account, and are now having trouble linking it back to the old EA account?

If so, what problem are you exactly having when you try to link your PlayStation account back?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

05 Dec

Request unbanned

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Xzolypse,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look into this f... Read more

Unblocked user not showing in the unblocked list

Comment
@ImgaineBeingGood,

Glad to hear that you solved the issue! And cheers for coming back to us with your solution. Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Unblocked user not showing in the unblocked list

Comment
@ImgaineBeingGood,

I found another helpful thread here on the forums. Apparently you can just search for your friend again, and then you'll see an option to unblock them. Can you give that a go and let me know if it works?

https://answers.ea.com/t5/Technical-Issues/Unblocking-a-player/m-p/10719103/highlight/true#M133678

EA_QueenBeeAHQ.png



Wees aard... Read more

04 Dec

unban request

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @e840e2fea3594901,

Unfortunately we're not able to help with bans here on the forums, but if you'd like to raise a dispute to try to get your account unbanned then you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be... Read more

Banned

Comment

Hey @JusticeeClerk,

 

We currently support the following languages here on AHQ: 

 

Read more

01 Dec

Revenant Skin (necromancer) showing incorrect Skin(Forged Knight) in 1st person.

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @ArkaneFPS,

The studio's been made aware for you. No word on when exactly it'll be fixed, but hopefully it'll be a quick enough job. Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

30 Nov

Account banned but have not played?

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @storekille5,

We unfortunately can't help with bans here on the forums, but if you'd like to raise a dispute you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/in... Read more

29 Nov

Lose all progress because new EA account was linked in my steam

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@rozliaty_cukor,

In that case you'll need to reach out to live support. They might be able to help you unlink your Steam account before those six months are up:

https://help.ea.com/en/contact-us/

They'll be able to look into this further for you, as we're not able to help with account unlinking here on the fo... Read more

28 Nov

Lose all progress because new EA account was linked in my steam

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@rozliaty_cukor,

Have you unlinked your Steam account from the new EA account and then relinked it with your old one?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other