EHG_Mike

We can tell if an account has been migrated to steam or not yet. If it hasn’t been migrated to steam then we know they haven’t logged in since the steam switch went 100%.

So I know that we can kinda tell one way for this one cutoff that just so happens to line up with their event.

I’m not sure if they can check the actual log in dates but you can use another thing and logic to get enough info in this specific situation at least.

I haven’t seen the emails or the support request so I’m purely going off of this thread.

Here’s what I think happened:

• The timing is coincidental.
• They answered your first email.
• They closed the issue because they didn’t expect a reply.
• You replied.
• The system automatically sent out the survey reply at the same time.
• The reply didn’t get seen because of the timing.

Here’s my advice with my “player hat” on:

• Send a support ticket with all the details.
• Ask them to reconsider.
• Tell them about the extenuating circumstances.
• Ask them to check if your account has logged in since that announcement went out (if you didn’t migrate to steam, you haven’t).

If you don’t want to do that, then I’m sorry, I can’t help.